Podcast

What Higher Ed Can Learn from Global Customer Experience Leaders: Insights from Philipp Hahn

November 21, 2025

In this episode of the Student Housing Matters podcast, host Kyle Finn sits down with global transformation pioneer Philipp Hahn—an advisor to companies like Airbus, BMW, and Mercedes-Benz—to explore what “customer thinking” really means on campus. Hahn argues that students judge every experience against their last best experience anywhere, not just against peer institutions. Together,…

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Join the Conversation – Dr. Artie Travis Transcript

March 27, 2025

Host: Kyle Jones, Director of MarketingGuest: Dr. Artie L. Travis, Vice President for Student Affairs, Frostburg State University Kyle Jones:Hello, I’m Kyle Jones. Welcome to Join the Conversation, a podcast from COCM. Today’s guest is Dr. Artie L. Travis. He brings over four decades of experience in higher education leadership. As Vice President for Student…

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Podcast

Dr. Travis Talks Strong Campus Partners and Winning Relationships

February 21, 2025

From COCM and Student Housing Matters, this is Join the Conversation, a show that explores topics and ideas with leaders and influencers in higher education and the student housing profession. In today’s episode, we’re chatting with Dr. Artie L. Travis. Dr. Travis brings over four decades of experience in higher education leadership to our conversation…

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Podcast

Gray Bekurs Talks the Impact of Housing on Student Recruitment & Retention

July 14, 2024

Join us for an insightful conversation with Gray Bekurs, VP of Business Development at COCM, as we delve into the critical role of on-campus housing in influencing student recruitment and retention. In this episode, Gray shares his expertise on how student housing can significantly impact a prospective student’s decision to attend a particular university. Discover…

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Podcast

Liz Toombs on her experience in transforming student housing spaces into havens of mental well-being.

April 18, 2024

In today’s episode, we’re chatting with Liz Toombs of PDR Interiors, about her experience in transforming student housing spaces into havens of mental well-being. Liz, a Certified Interior Decorator, has channeled her expertise into creating spaces that not only look beautiful but also promote mental health across numerous campuses. Her work, recognized by major media…

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Podcast

To Earn Respect, Be a Team Player – with Kerissa Hobstetter

April 21, 2021

Some student housing professionals are only willing to perform the duties listed in their job description, while others do whatever it takes to provide the best possible experience for residents. Today on Student Housing Matters, Kerissa Hobstetter explains how being a team player earned the respect of her colleagues—and the COCM Excel Award!

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Podcast

Dealing with Students’ Parents

September 25, 2014

In the student affairs world, dealing with parents is something we do almost as much as dealing with the students.  In this episode, we spoke with the interim Vice President for Student Affairs at Auburn University, Lady Cox about dealing with parents. She told us some funny stories about some experiences she’s had and gave some great…

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Podcast

Building Student Community & the VP of Student Affairs Living in a Dorm

June 3, 2014

Chatting with us today is Dennis J. Shields, Chancellor of the University of Wisconsin-Platteville. He spoke with us about his experiences living in a dorm room as the VP of Student Affairs and about his successes in building a great foundation for student community on his campus. Dennis became Chancellor in 2010, after having served as…

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Making the Recruitment Process a Positive and Effective Experience

March 11, 2014

Recruitment is such an exciting time. We are given the opportunity to look at our team, see how we’ve grown, and find new members to bring into the fold. While recruitment has never been my primary job, I have always enjoyed the process. It can also be a stressful experience…student affairs professional recruitment tends to…

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Podcast

Developing Leaders in Student Affairs – Interview with Kim Moistner-Bartlett

October 24, 2013

You can listen to audio version of the podcast above (or via iTunes), or you can view the video version below. Kim Moistner-Bartlett sat down with us and talked about developing leaders and leadership skills in the higher education world. Kim is an individual who is passionate about developing leadership in higher education, and specifically in student affairs and…

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International Student Affairs – Interview and Photos with Tonya Neumeier

July 31, 2013

If you have ever wondered what student affairs in higher education looks like on an international scale, don’t miss the video below.  Tonya Neumeier, Vice President of University and Client Relations at Capstone On-Campus, sat down with us and re-lived the ACUI International Study Tour of the Arabian Gulf.  In the video podcast below, she…

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