Our Approach

COCM’s unique approach to management partnerships is to share control for better outcomes. We call this Shared Governance, which is simply determining what COCM, our partner institutions, and other stakeholders can each best contribute for the management of a community, and then combining these roles and responsibilities for success. Using a tool developed by COCM, called the Responsibility Matrix, we carefully review management roles and responsibilities with all stakeholders to tailor the ultimate management partnership.

Why is this important?

Seamless Experience

While duties are divided per the responsibility matrix, the areas are interrelated in practice and, in many cases, overlap because the goal of the partnership is student success, and the student is where all parties are focused. Oftentimes, this means residents don’t even realize COCM is part of the team. That’s OK with us, as we believe it’s about recruitment and retention of students, not about COCM. Our residents experience student housing the way our institutional partners want them to.

Enhanced Affordability

Because each party brings its own efficiencies and economies of scale to the partnership, operating costs are lower, resulting in the ability to offer lower rents to residents.

The Values That Guide Us

Be a Talent Agency.

The secret to our success is no secret at all. We focus on serving as a talent agency for professionals with higher education backgrounds and experience in on-campus housing — professionals who thrive in a campus environment and are dedicated to building strong communities where students can succeed. We provide them the opportunity and the support structure to excel.

Be a fiduciary.

COCM is a privately-owned management company that has no ownership stake in the communities we manage. Why is this important? Because it gives us the freedom to act in a fiduciary manner on behalf of our university and owner partners. It also allows us to make decisions based upon doing what is right for all involved, with the undue influence of shareholders and market moves.

Take a consultative approach.

We believe the most effective way to achieve a one-of-a kind solution is to begin with a respect for the uniqueness of the campus. This uniqueness is reflected in the students, campus values, culture, and housing goals. We respect this uniqueness by taking a consultative approach to our work. We ask lots of questions and listen well before offering any solutions. Our Student Housing Professionals then offer the benefit of our expertise to tailor an optimum housing management plan.

Provide thought leadership.

Being a good on-campus management partner is more than providing remarkable services for your university partners and owners. It’s also about giving back to the people and industry you serve. In 2012, we launched Student Housing Matters, a website to provide our associates, colleagues, and leaders in higher education a forum for discussing and learning about current affairs in campus housing and the overall mission of higher education.

Be flexible.

We decided early on that the best way to create one-of-a-kind housing management programs was to be highly flexible and share control with our university partner. It’s a philosophy that eliminates our need for complete control, focusing instead on achieving the best outcomes for the housing community and our university partner.

Plan and monitor success.

In addition to providing excellent custodial and maintenance services, we believe the success of any student housing community is dependent upon: communicating well, keeping students happy, timely and accurate financial services, and strong marketing.

Responsibilities as a Fiduciary

COCM is a privately-owned management company, which gives us the freedom to act in a fiduciary manner on behalf of our university and owner partners. We make decisions based upon doing what is right for all involved, without the distraction of shareholders, market moves, or personal gain. We also do not answer to shareholders or a development company owner, hold ownership interests in any on-campus community we manage, or manage competing off-campus communities.

What Makes Us Different

With years of experience, our team understands how taking a consultative approach will lead to success.

Doug Brown, President

With COCM, we are a talent agency of people who have come together with a passion for managing housing on-campus, and because we select our team members from the pool of higher education and within the profession, it generates a natural culture of people that are in the caring profession. We are people who are not only in property management but also in the caring profession.

Jeremy Steed, Operations Director

COCM’s approach is to work closely with each institution and develop a tailor-made approach to best meet the needs of the institution. By recognizing every campus is unique and not settling for a cookie cutter approach, COCM is able to be flexible and truly partner with the institution to create a program that is best suited to serve the students and campus partner.

Tara Wilkinson, Senior VP of Administration

COCM is special as we have quite a few long term employees (10+ years). It’s unique to witness life milestones of colleagues due to longevity.