Pre-Opening Services

COCM understands that developing an on-campus housing community and program for the first time can be overwhelming for campuses without experienced partners who are engaged early in the process. Our team provides support and direction in all areas from your project’s conceptual stage through construction and into full operations once a new community is opened. Because decisions at all stages of a project impact residents’ experiences, it is important to have an operator’s perspective introduced as early as possible.

Pre-Opening Services that COCM Provides:

  • We consult with institutions and owners on the development of facilities, including suggesting finishes, fixtures, furnishings, key protocols/strategies, technology (video cameras, wi-fi, television), and any possible modifications to the architectural plans to make the building more operationally successful and resident friendly.
  • We recruit and hire qualified staff to operate and provide excellent experiences to residents.
  • We train COCM professional and student staff members using “Capstone University,” which includes both in-person and standardized on-line courses, including fair housing, sexual harassment, customer service, emergency response and preparedness, and other housing services related topics. This ensures a consistent experience for residents.
  • We collaborate with campus partners on the integration of new student housing into the campus community. This includes discussions and recommendations on housing processes, protocols, policies and procedures for marketing, applications/contracting, room assignments, RA staffing, billing and collections, judicial processes, security, move-in/move-out, and living/learning options.
  • We produce materials for residents, including summer communication (room assignments, preparing for move-in), electronic resident handbooks, rules and regulations, “how to” information and resident programming calendar(s).
  • We coordinate move-in activities, including process, pre-opening communication to residents, building setup, and check-in process oversight. Our “golden ticket” approach results in a hassle-free move-in experience for your students.

Let’s talk about how our approach can make a difference on your campus.