Resident Director

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College Park, MD

Job Title: Resident Director

Location: The Courtyards, University of Maryland

Reports to: Associate Director-Resident Experience

Salary: $45,000.00 – 46,500.00 per year, staff apartment, and a comprehensive benefits package

FLSA Status: Exempt


The Resident Director at The Courtyards at UMD is a full-time (12-month), live-in position that requires flexibility of work hours, including work performed on weekends and evenings.  The initial one-year appointment is renewable for up to three additional years contingent upon an annual successful performance review.   The Resident Director is responsible for a comprehensive student development program in a co-ed, garden-style community of 700 upperclassmen UMD students.

Essential Duties and Responsibilities

Supervision & Development

  • Trains, supervises, and evaluates 14 Resident Assistants (RA’s). 
  • Directly responsible for RA training and RA meetings that foster staff teamwork and collaboration.
  • Meet with RA staff for weekly 1 on 1’s and responsible for overseeing RA weekly reports.
  • Directly oversee RA duty scheduling. 
  • Motivate RA’s and empower them to promote student growth and development in their community
  • Directly advise and support Resident Hall Association (RHA) officers.
  • Teach and guide discussion on the Resident Assistant class (Introduction to Student Personnel). 

Community Development

  • Be visible and accessible to residents, role modeling responsible behavior and personal integrity.  Individually interact and engage with students.  
  • Serve as a resource and referral agent for residents through personal interaction.
  • Meet with students involving student conduct issues and utilize creative and appropriate disciplinary sanctions.
  • Promote a safe and inclusive environment for all residents and address any concerns in a timely and effective manner.
  • Effectively respond to and manage emergency and/or crisis situations by participation as the second level responder in on-call duty rotation with other professional staff.  
  • Help implement social media initiatives in coordination with the Associate Director and Assistant Director-Resident Life.
  • Facilitate/lead mediations between roommates.
  • Directly oversee a vibrant RA programming model that provides healthy social activities to the resident population.  Help advise and coach RA’s on program planning/implementation and attend programs as needed.  Promotes and attends student life programming initiatives on campus.
  • Directly oversee health and safety inspections and provide follow-up to students, not in compliance.  Participate in fire drills and follow-up with residents not in compliance with fire drills or fire inspections performed by the Fire Marshal. 
  • Lead communication to students that are not in compliance with the turn-ready process following check-out. 

Administrative Responsibilities

  • Participate in special leasing events as needed which includes tours, information sessions, and Open Leasing.
  • Indirectly oversee areas of the budget related to RA staff and RA programming.  Upload receipts and comply with all P Card policies/procedures.
  • Utilize Star Rez, Property Boss, and other database systems to ensure accurate record-keeping of student information.
  • Walk-through community on a regular basis for cleanliness and maintenance needs identification. 
  • Participate and support check-in, check-out preparation as needed in coordination with Associate Director and Assistant Director-Resident Life. 
  • Provide a weekly report to the Assistant Director-Resident Life outlining information of the community.

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work environment is mid-to-high paced. The noise level is usually moderate.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to walk, climb stairs, and reach with hands and arms. The employee is occasionally required to stand and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and distance vision. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience/Skills Required:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Master’s Degree in related field preferred.  Bachelor’s Degree in related field required. 
  • 1-2 years of Residence Life experience
  • Experience working with on-campus student populations.  
  • Must have comfort and confidence in managing confidential crisis issues.
  • Must possess effective skills in customer service, group facilitation, leadership, and organization.
  • Must possess strong interpersonal, communication (oral and written) skills, computer competency (Word, Excel, content management systems, etc.), and the ability to work with a diverse population. 

Other Information

Competitive benefits package, including health benefits, dental benefits, vision coverage, and 401K.

If you are unable to apply because of incompatible assistive technology or a disability, please contact COCM Recruitment from our website. We will make every effort to respond to your request for assistance as soon as possible.

To provide equal employment opportunities to all individuals, employment decisions at Capstone On-Campus Management (COCM) will be based on qualifications and abilities. COCM does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, marital status, veteran status, or any other characteristic protected by law.