Auburn, WA
Job Title: Resident Account Specialist
Location: Green River College Student Housing – Campus Corner Apartments
Reports to: Assistant Director
Salary: $22.00-$24.00 per hour and a comprehensive benefits package.
FLSA Status: Non-Exempt
Summary
In partnership with the Assistant Director, the Resident Account Specialist is responsible for activities related to accounts receivable, accounts payable, and related record keeping and communications for the student housing community. Duties include but are not limited to managing the reconciling of invoices and payables, serving as a proactive point of contact in supporting the collection of housing payments, completion of renewal intentions, and fulfillment of approved payment plans. The Specialist will also coordinate all public facing customer service in the office, supervise a team of student Desk Assistants, support tour requests, escort vendors and fulfill project-based work. Collaboration with multiple areas of responsibility is critical. Projecting a customer-focused and professional image through in-person, telephone, written, and electronic interaction and communication with all internal and external customers is essential.
Essential Duties and Responsibilities
Resident Account Management:
- Communicate with campus partners, current and past residents, and guarantors in relation to rental account questions, housing charges, and payments.
- Support the management of resident payment deferments and payment plans.
- Receive resident payments and issue receipts.
- Collect resident payments on past accounts and document progress made on a periodic basis.
- Send correspondence to residents regarding financial information to their accounts (letters, emails, collection calls, and door notices).
- Conduct regular audits of student accounts in the property management software system to ensure accuracy and detail.
- Verifies and investigates discrepancies on student accounts, if any, in collaboration with site leadership.
- Reconciles and records transactions on resident accounts.
- Maintain filing system and keeping of confidential information as needed.
- Other duties as assigned to support housing move-in and move-out operations.
Administrative Duties and Front-Line Engagement:
- Coordinate and provide operational management for the Student Housing office including but not limited to conducting tours, receiving packages and mail, and answering phones.
- Hire; Train; and Supervise up to four student Desk Assistants.
- Support resident renewal process each quarter through resident outreach and engagement.
- Participate in cross-training to understand multiple properties within the department to fill in as needed.
- Assistance with leasing, marketing, and residential programmatic efforts as needed.
- Perform clerical duties as needed: scanning, filing, photocopying, collating, etc.
- Serve as a customer service representative and triage all office inquires to the appropriate resource.
Accounts Payable:
- Maintain vendor records including tax and insurance documents
- Process all site-level payables for payment by check or ACH
- Reconcile all site-level purchasing card transactions
- Assist Director with routine review of site-level of expenses and payables
Emergency Response Support
Support documentation and incident report filing regarding emergency response situations as needed
Work Hours:
Monday-Friday between the hours for 8:00 am – 5:00 pm. 40 hours per week.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Work is usually performed within an office environment, with standard office equipment available. Workload fluctuates depending on the season. The work environment is mid to high-paced. Attention to detail and the ability to self-manage (or work independently) are essential. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The ability to work overtime during key operational times is necessary. The noise level in the work environment is usually moderate.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to communicate orally. The employee is frequently required to sit and reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and distance vision.
Education/Experience/Skills Required
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- High school diploma or general education degree (GED).
- 2-3 years’ of clerical experience or office administrative experience including accounts payable experience.
- Ability to read and comprehend simple instructions, short correspondence, and memos.
- Ability to effectively communicate and work with residents, students, staff and campus partners.
- Knowledge of Microsoft Word, Excel, and email.
- Ability to operate basic office equipment including photocopier, computer, telephone, etc.
Other Information
Hourly pay rate commensurate with experience. Competitive benefits package, including health benefits, dental benefits, vision coverage, and 401K.
If you are unable to apply because of incompatible assistive technology or a disability, please contact COCM Recruitment from our website. We will make every effort to respond to your request for assistance as soon as possible.
To provide equal employment opportunities to all individuals, employment decisions at Capstone On-Campus Management (COCM) will be based on qualifications and abilities. COCM does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, marital status, veteran status, or any other characteristic protected by law.