Akron, OH
Job Title: Office Manager
Location: University of Akron Student Housing Operations
Reports to: Associate Director of Operations
Salary: $21.00-$22.12 per hour, potential on-campus staff apartment and a comprehensive benefits package
FLSA Status: Non-Exempt
Summary
The Office Manager is a vital member of the Student Housing Operations team, providing essential support for daily operations. Reporting to the Associate Director of Operations, this role is assists with coordinating front desk staff schedules across multiple residential communities, assisting with the management of mail and package systems, assists with administrative processes, carrying out routine financial tasks, and co-supervising student staff. The Office Manager promotes a student-centered, service-focused environment and participates in an after-hours on-call rotation to ensure operational continuity and resident support.
Essential Duties and Responsibilities
Collaboration & Compliance
- Partner with university departments to support training initiatives and incident reporting
- Ensure adherence to COCM and university policies and procedures
Front Desk & Community Operations
- Assists with front desk functions across multiple residential communities, including scheduling, training, and co-supervision of student staff
- Assists with management of mailroom and package distribution systems
- Ensure proper use of desk management software and maintain organized filing systems
- Assist in implementing and evaluating safety and security measures within residence hall buildings to ensure a safe living and working environment.
Office Administration
- Answer and route incoming calls; take messages as needed
- Respond to general inquiries and provide campus information to callers and visitors
- Support main housing office desk operations during peak times, including front desk phone coverage
- Greet and assist visitors, directing them to appropriate personnel
- Perform administrative tasks such as filing, photocopying, and data entry
- Maintain accurate records and operational files
- Generate and review recurring reports; assist with audits and policy reviews
- Send satisfaction surveys following completed work orders
- Distribute timely information to residents and staff
- Monitor and reorder office supplies as needed
Accounts Payable & Receivable
- Reconcile invoices and receipts using various financial software systems
- Assist with monthly financial close processes and reporting
- Act as the primary contact for vendor billing and payment-related issues
Staffing & Supervision
- Assist in hiring, training, and co-supervising front desk and package room student staff
- Promote a positive, student-focused approach to service delivery
- Cultivate a culture of professionalism, accountability, and service excellence
Additional Responsibilities
- Participate in an after-hours on-call rotation
- Perform other duties as assigned to support the student housing experience
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work environment is mid-to-high paced. The noise level is usually moderate.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to walk, climb stairs and reach with hands and arms. The employee is occasionally required to stand and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and distance vision. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience/Skills Required:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- High school diploma required; Bachelor’s degree in business administration or related field preferred
- 2–3 years of administrative or clerical experience required
- Demonstrated commitment to customer service and student success
- Strong interpersonal and communication skills; ability to work collaboratively with diverse stakeholders
- Proficiency in Microsoft Office and student housing management systems
- Ability to operate standard office equipment (e.g., telephone, copier, computer)
- Exceptional organizational skills and attention to detail
- Ability to multitask and manage priorities in a fast-paced environment
- Ability to respond to after-hours situations and report to campus within 30 minutes
Other Information
Hourly compensation is commensurate with experience. Competitive benefits package, including health benefits, dental benefits, vision coverage, and 401K.
If you are unable to submit an application because of incompatible assistive technology or a disability, please contact COCM Recruitment from our website. We will make every effort to respond to your request for assistance as soon as possible.
To provide equal employment opportunities to all individuals, employment decisions at Capstone On-Campus Management (COCM) will be based on qualifications, and abilities. COCM does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, marital status, veteran status or any other characteristic protected by law.