Towson, MD
Job Title: Office Manager
Location: University Village near Towson University
Reports to: Director of Operations
Salary: $20.00-$23.00 per hour and a competitive benefits package
FLSA Status: Non–Exempt
Summary
The Office Manager serves as the central hub of daily operations, ensuring an efficient, professional, and service-oriented environment for residents, staff, and partners. This position plays a critical role in coordinating administrative systems, supporting property management functions, and fostering a positive community experience. This is a live-off and in-person position, working on-site five days per week.
Essential Duties and Responsibilities
- Oversee daily office operations to ensure a professional, efficient, and welcoming environment for all residents, guests, and staff.
- Serve as the primary front-facing representative for residents, guarantors, families, guests, prospective residents, and vendors, providing exceptional customer service and timely support.
- Manage all incoming calls to the main office line, delivering prompt, courteous, and accurate assistance.
- Oversee the property email inbox, ensuring timely responses and that inquiries are appropriately routed and resolved.
- Utilize the property management software, Entrata, daily to support office operations.
- Support Facilities Operations by assisting residents with submitting work orders, providing timely status updates, maintaining communication with the maintenance team, and ensuring issues are resolved to residents’ satisfaction.
- Cross-train in all functions of the Property Bookkeeper role to ensure seamless support during high-volume periods and staff absences.
- Cross-train in all leasing processes to provide coverage and assistance as needed during peak periods.
- Provide indirect supervision for student staff, assigning tasks and projects, offering direction and feedback, and fostering a positive and professional work environment that supports their development.
- Manage all incoming mail and packages, including coordination with couriers, logging deliveries in Entrata, issuing timely resident notifications, maintaining an organized package room, and overseeing return-to-sender processes for unclaimed or misdelivered items
- Contribute to resident engagement and retention by delivering outstanding customer service and promoting a welcoming community atmosphere.
- Assist residents and guarantors with navigating the property website and accessing online resources.
- Support the planning and execution of move-in, turn, and move-out processes to ensure a smooth resident experience.
- Assist with written communications including move-in/move-out notifications, weekly reports, marketing plans, maintenance updates, lease transfers, and student account correspondence.
- Provide support for day-to-day technology needs and troubleshooting
- Assist the department with marketing surveys and related data collection.
- Administer student and staff parking programs, visitor parking, and affiliated ID processes.
- Provide assistance to other COCM offices during high-traffic or high-volume timeframes.
- Assist with scheduling, meeting coordination, and calendar management for the Director and other staff as needed.
- Perform additional duties and special projects as assigned to support site operations and enhance team success.
Work Hours:
Per COCM policy and the State of Maryland Department of Labor, all employees who work 5 (five) or more hours in a single day are entitled to a 30-minute unpaid lunch.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Work is usually performed within an office environment, with standard office equipment available. The work environment is mid to high- paced. The ability to work more than 40 hours a week while learning the operation and during key times of operational demand is necessary. The noise level in the work environment is usually moderate.
Physical Demands:
While performing the duties of this Job, the employee is regularly required to communicate orally. The employee is frequently required to stand, walk; sit and use hands to finger, handle, or feel. The employee is occasionally required to climb, stoop, kneel, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and distance vision.
Education/Experience Required:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- High School Diploma or GED equivalent.
- 1-2 years’ clerical experience in property management.
- Proficiency in property management software (e.g., Entrata or similar platforms)
- Strong interpersonal, communication, and customer service skills.
- Ability to work effectively with diverse populations.
- Excellent attention to detail and organizational skills
- Ability to manage multiple priorities and meet deadlines effectively
- Working knowledge of Microsoft Word, Excel, and Outlook. Ability to operate basic office equipment including photocopier, fax, and telephone. Basic typing and filing skills.
Other Information
Competitive benefits package, including health benefits, dental benefits, vision coverage, and 401K.
If you are unable to submit an application because of incompatible assistive technology or a disability, please contact COCM Recruitment from our website. We will make every effort to respond to your request for assistance as soon as possible.
To provide equal employment opportunities to all individuals, employment decisions at Capstone On- Campus Management (COCM) will be based on qualifications, and abilities. COCM does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, marital status, veteran status or any other characteristic protected by law.