Leasing Agent

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Baltimore, MD

Job Title: Leasing Agent

Location:  929 Apartments, Johns Hopkins Medical Campus

Reports to: Assistant Director of Marketing and Leasing  

Salary: $16.00 per hour and competitive benefits package, including health benefits, dental benefits, vision coverage, and 401K.

FLSA Status: Non-Exempt 


Capstone On-Campus Management (COCM) and 929 Apartments have formed an outstanding partnership focused on providing an excellent living experience for students attending Johns Hopkins Medical Campus. COCM believes that the right Leasing Agent will be instrumental for the continued success of the community and of this partnership.

The Leasing Agent is responsible for assisting the Assistant Director of Marketing and Leasing with all leasing and re-leasing activities, marketing efforts, and housing processes for the community. Duties include but are not limited to data entry, file creation and management, reception, assistance with tours, tabling, and other marketing efforts, leasing appointments, and project-based work. Projecting a customer-focused and professional image through in-person, online, and telephone interaction with all internal and external customers is essential.

Essential Duties and Responsibilities

  • Provides information and publications about leasing, re-leasing, lease cancellation, and other occupancy issues to leasing stakeholders including prospective and current residents, parents, guarantors, etc. 
  • Communicates with various stakeholders via email, phone, and in-person interactions.
  • Answers basic questions from residents and refers appropriately to other departments for non-basic questions.        
  • Maintains a positive office environment, ensuring that office cleanliness and organization is maintained and that all resources are appropriately updated and available for prospective and current residents and other stakeholders. 
  • Assists with all property processes including move-in, move-out, inspections, and all marketing (info sessions, tours, tabling, marketing surveys) and leasing events (Open Leasing, renewal leasing, traditional leasing/re-leasing appointments). 
  • Completes all aspects of leasing/re-leasing appointments, including resident file creation and maintaining documentation regarding leasing/re-leasing appointments.
  • Maintains resident information into the housing software system. 
  • Assists with resident events, programming and functions, as needed.
  • Other duties as assigned.

Work Hours:
Monday-Friday 9:00 am – 5:00 pm and some weekend hours are needed, on occasion, and are scheduled accordingly.

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.   Work is usually performed within an office environment, with standard office equipment available.  The work environment is mid to high-paced.  The ability to work overtime during key operational times is necessary.  The noise level in the work environment is usually moderate. 

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is regularly required to communicate in both oral and written manners.  The employee is frequently required to sit and reach with hands and arms. The employee is occasionally required to stand; walk; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and distance vision.

Education/Experience Required:
High school diploma or general education degree (GED) and two to three years’ clerical, leasing, or student housing experience.  

Skills Required:
Ability to read and comprehend simple instructions, short correspondence, and memos.  Ability to write professional correspondence.  Ability to effectively present information in one-on-one, small group, and large group situations to customers, clients, and other employees of the organization.  All must be accomplished in English.

Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

To perform this job successfully, an individual should have knowledge of Microsoft Word, Excel, and Outlook.

Ability to operate office equipment including photocopier, fax, and telephone.   Basic typing and filing skills.

Other Information

A competitive benefits package, including health benefits, dental benefits, vision coverage, and 401K. 

Applicants must be able to pass a pre-employment background check and drug screening.

If you are unable to apply because of incompatible assistive technology or a disability, please contact recruitment@cocm.com. We will make every effort to respond to your request for assistance as soon as possible.

To provide equal employment opportunities to all individuals, employment decisions at Capstone On-Campus Management (COCM) will be based on qualifications and abilities. COCM does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, marital status, veteran status, or any other characteristic protected by law.