Gainesville, FL, US
Job Title: Leasing Coordinator
Location: Gainesville, FL, US
The Leasing Coordinator is responsible for assisting the Assistant Director of Marketing & Leasing with all marketing, leasing, and re-leasing activities for a student apartment community. Duties include but are not limited to data entry, file creation and management, reception and project based work. Projecting a customer focused and professional image through in-person and telephone interaction with all internal and external customers is essential. Working hours are Monday-Friday 9am-6pm with occasional weekend responsibilities.
Essential Duties and Responsibilities
- Provides information and publications about leasing, re-leasing, lease cancellation, and other occupancy issues to callers and on site visitors.
- Forwards callers to appropriate personnel or departments.
- Maintains basic office equipment including requesting supplies, arranging for service and assists users with the equipment.
- Ensures office is tidy and well organized.
- Answers basic account questions from residents.
- Assists with all move-in and move-out procedures.
- Issues receipts for the lease reservation and application fees for new residents.
- Enters all new resident information into spreadsheets and databases as required.
- Reads, responds to and/or forwards messages in multiple email accounts.
- Assists with the re-leasing process.
- Conducts re-leasing appointments.
- Assists with resident mailings such as move in letters, re-leasing confirmations, and move out letters.
- Creates and maintains new resident files with attention to accuracy and accountability.
- Creates and prints office forms and publications, ensuring ample supply is always available.
- Assists with the lease reservation fee return process including data entry, tracking, and moving files.
- Assists with all leasing events including info sessions, special program nights, and open leasing.
- Assists with all marketing efforts which may include the apartment expo, resident appreciation week, market survey, market plan, social media and other site events.
- Other duties as assigned.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to communicate orally. The employee is frequently required to sit and reach with hands and arms. The employee is occasionally required to stand; walk; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and distance vision.
To perform the job successfully, an individual should demonstrate the following competencies:
Problem Solving – Identifies and resolves problems in a timely manner, gathers and analyzes information skillfully; develops alternative solutions.
Technical Skills – Pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.
Customer Service – Responds promptly to customer needs; responds to requests for service and assistance.
Interpersonal Skills – Focuses on solving conflict, not blaming; keeps emotions under control; remains open to others’ ideas and tries new things.
Oral Communication – Speaks English clearly and persuasively in positive or negative situations.
Written Communication – Writes clearly and informatively.
Teamwork – Contributes to building a positive team spirit.
Quality Management – Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.
Cost Consciousness – Works within approved budget; conserves organizational resources.
Diversity – Shows respect and sensitivity for cultural differences; promotes a harassment-free environment.
Ethics – Treats people with respect; keeps commitments; works with integrity and ethically.
Organizational Support – Supports organization’s goals and values.
Judgment – Exhibits sound and accurate judgment; includes appropriate people in decision-making process; makes timely decisions.
Planning/Organizing – Prioritizes and plans work activities; uses time efficiently.
Professionalism – Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.
Quality – Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; monitors own work to ensure quality.
Safety and Security – Observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly.
Attendance/Punctuality – Is consistently at work and on time.
Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.
Initiative – Volunteers readily; asks for and offers help when needed.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Education and/or Experience – High school diploma or general education degree (GED) and two to three years’ clerical experience.
- Language Skills – Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
- Mathematical Skills – Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
- Reasoning Ability – Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
- Computer Skills – To perform this job successfully, an individual should have knowledge of Microsoft Word, Excel and Outlook.
- Other Skills and Abilities – Ability to operate basic office equipment including photocopier, fax, and telephone. Basic typing and filing skills.