College Park, MD
Job Title: Leasing Coordinator
Location: South Campus Commons – University of Maryland (100% in office position)
Reports to: Senior Associate Director – Housing Operations
Salary: $21.00-$22.00 per hour and comprehensive benefits package
FLSA Status: Non-Exempt
Summary
The Leasing Coordinator supports all leasing, lease transfer, outreach, and housing process activities for a student apartment community. This role serves as a primary point of contact for prospective and current residents and their stakeholders, while ensuring accurate data management, professional customer service, and successful execution of leasing and marketing initiatives.
The Leasing Coordinator is expected to project a customer-focused, professional image through in-person, online, and telephone interactions with all internal and external stakeholders.
Essential Duties and Responsibilities
Leasing & Housing Services:
- Provide accurate information regarding leasing, lease transfers, occupancy policies, and occupancy processes.
- Conduct leasing and lease transfer appointments, including resident file creation and documentation management.
- Support resident move-in, move-out, Apartment Selection, and inspection processes.
- Respond to resident inquiries in a professional and timely manner, escalating complex concern to appropriate staff when necessary.
- Deliver a positive resident experience through professional in-person, phone, and electronic communication.
Outreach:
- Assist with community outreach initiatives, information sessions, tours, tabling events, marketing surveys, and special events.
- Support outreach and retention initiatives through event coordination, publication updates, and community engagement efforts.
- Maintain awareness of local market trends to support occupancy.
Data Management & Reporting:
- Maintain accurate resident and leasing records within database management systems, including Entrata, StarRez, and DocuSign.
- Prepare and complete weekly occupancy reports and other operational reporting requirements.
- Conduct regular audits of resident files and database records to ensure accuracy and compliance.
- Collaborate with the Accounts Manager and other departments to ensure account and billing accuracy.
Office & Administrative Support:
- Maintain a professional, organized, and welcoming office environment.
- Support Information Desk operations, and other general administrative functions
- Assist with special projects and additional operational responsibilities as assigned
- Communicate effectively and professionally with residents, campus partners, vendors, and internal stakeholders.
- Communicate professionally with stakeholders via email, phone, and in person
- Maintain an organized, professional office environment
- Support reception duties, data entry, file management, and project-based work
- Perform additional responsibilities and special projects as assigned.
Work Hours:
Monday-Friday 9:00am-5:00pm. Occasional evening or weekend availability may be required during peak leasing periods, move-in/move-out operations, and special events. Position 100% in-office role.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Work is usually performed within an office environment, with standard office equipment available. The work environment is mid to high paced. The noise level in the work environment is usually moderate.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to communicate in both oral and written manners. The employee is frequently required to sit and reach with hands and arms. The employee is occasionally required to stand; walk; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 35 pounds. Specific vision abilities required by this job include close vision and distance vision.
Education/Skills Required:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Bachelor’s degree.
- 0-2 years entry level experience in college student housing administration or property management leasing operations
- Experience with campus marketing and assisting with community tours
- Experience and knowledge of Microsoft Word, Excel and Outlook
- Ability to operate basic office equipment including a photocopier, fax, and telephone. Basic typing and filing skills.
- Ability to work in office Monday-Friday 9:00am-5:00pm. Occasional evening or weekend availability may be required during peak leasing periods, move-in/move-out operations, and special events.
- Strong leadership and communication skills
- Ability to analyze occupancy data and develop strategic plans.
- Ability to move and lift up to 35 pounds.
Other Information
Hour pay rate commensurate with experience. Competitive benefits package, including health benefits, dental benefits, vision coverage, and 401K.
If you are unable to submit an application because of incompatible assistive technology or a disability, please contact COCM Recruitment from our website. We will make every effort to respond to your request for assistance as soon as possible.
To provide equal employment opportunities to all individuals, employment decisions at Capstone On-Campus Management (COCM) will be based on qualifications and abilities. COCM does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, marital status, veteran status or any other characteristic protected by law.