Leasing Coordinator

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Towson, MD

Job Title: Leasing Coordinator

Location: Towson Place Apartments

Reports to: General Manager

Salary: $32,000.00 – $38,000.00

FLSA Status: Non=Exempt


The Leasing Coordinator is responsible for assisting the Director with all marketing, leasing, and re-leasing activities for a student apartment community. Duties include but are not limited to data entry, file creation and management, reception and project-based work. Projecting a customer focused and professional image through in-person and telephone interaction with all internal and external customers is essential. 

Essential Duties and Responsibilities

  • Provides information and publications about leasing, re-leasing, lease cancellation, and other occupancy issues to callers and on-site visitors.   
  • Forwards callers to appropriate personnel or departments.  
  • Maintains basic office equipment including requesting supplies, arranging for service and assists users with the equipment.   
  • Processes all invoices related to leasing and marketing.
  • Manage, create and post content and interact on at least 3 social media platforms (Instagram, Facebook, Twitter)
  • Ensures office area is clean and organized and marketing items are restocked.
  • Answers basic account questions from residents.    
  • Assists with all move-in and move-out procedures.    
  • Issues receipts for the lease reservation and application fees for new residents.  
  • Enters all new resident information into spreadsheets and databases as required.  
  • Reads, responds to and/or forwards messages in multiple email accounts.  
  • Assists with the re-leasing process.   
  • Conducts re-leasing appointments.  
  • Assists with resident mailings such as move-in letters, re-leasing confirmations, and move out letters.  
  • Creates and maintains new resident files with attention to accuracy and accountability.  
  • Creates and prints office forms and publications, ensuring ample supply is available.  
  • Assists with the lease reservation fee return process including data entry, tracking, and moving files.  
  • Assists with all leasing events including info sessions, special program nights, and open leasing.  
  • Assists with all marketing efforts which may include the apartment expo, resident appreciation week, market survey, market plan, and other site events.   
  • Other duties as assigned.

Skills Required:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Education and/or Experience – High school diploma or general education degree (GED) and two to three years’ leasing experience.
  • Experience with marketing on social media.
  • Experience and knowledge of Microsoft Word, Excel and Outlook.
  • Ability to operate basic office equipment including photocopier, fax, and telephone. Basic typing and filing skills.