Boone, NC
Job Title: Leasing Agent
Location: Faculty and Staff Housing at Appalachian State University
Reports to: Director of Faculty and Staff Housing
Salary: $16.00-$18.00 per hour and a competitive benefits package
FLSA Status: Non-Exempt
Summary
The Leasing Agent is responsible for assisting the Director of Faculty and Staff Housing with all marketing, leasing, and re-leasing activities for a faculty/staff apartment community. Duties include but are not limited to data entry, file creation and management, payment collection, reception and project-based work. Projecting a customer focused and professional image through in-person and telephone interaction with all internal and external customers is essential.
Essential Duties and Responsibilities
- Provides information and publications about leasing, re-leasing, lease cancellation, and other occupancy issues to callers and on-site visitors.
- Forwards callers to appropriate personnel or departments.
- Maintains basic office equipment including requesting supplies, arranging for service and assists users with the equipment.
- Ensures office area is clean and organized.
- Answers basic account questions from residents.
- Assists with all move-in and move-out procedures.
- Issues receipts for the lease reservation and application fees for new residents.
- Enters all new resident information into spreadsheets and databases as required.
- Reads, responds to and/or forwards messages in multiple email accounts.
- Assists with the leasing and re-leasing processes.
- Conducts leasing and re-leasing appointments.
- Collects payments, accounts for payments in software, and issues receipts to residents
- Assists with resident mailings such as move in letters, re-leasing confirmations, and move out letters.
- Creates and maintains new resident files with attention to accuracy and accountability.
- Creates and prints office forms and publications, ensuring ample supply is available.
- Assists with the lease reservation fee return process including data entry, tracking, and moving files.
- Assists with all leasing events including info sessions, special program nights, and open leasing.
- Assists with all marketing efforts which may include the apartment expo, resident appreciation week, market survey, market plan and other site events.
- Other duties as assigned.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work environment is mid-to-high paced. The noise level is usually moderate. May drive a property vehicle as needed when performing work related tasks.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to walk, climb stairs and reach with hands and arms. The employee is occasionally required to stand and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and distance vision. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience Required:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- High school diploma or general education degree (GED).
- 2-3 years’ experience with property management leasing operations.
- Customer service-related experience.
- Experience with marketing on social media.
- Experience and knowledge of Microsoft Word, Excel, and Outlook. Experience with Entrata or related property management software is desirable.
- Ability to operate basic office equipment including photocopier, fax, and telephone. Basic typing and filing skills.
- Must have an active state driver’s license and reliable transportation.
Other Information
Hourly pay rate commensurate with experience. Competitive benefits package, including health benefits, dental benefits, vision coverage, and 401K.
If you are unable to apply because of incompatible assistive technology or a disability, please contact COCM Recruitment from our website. We will make every effort to respond to your request for assistance as soon as possible.
To provide equal employment opportunities to all individuals, employment decisions at Capstone On-Campus Management (COCM) will be based on qualifications, and abilities. COCM does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, marital status, veteran status or any other characteristic protected by law.