Baltimore, MD
Job Title: Housing Services Coordinator
Location: Thurgood Marshall Hall and Legacy Hall at Morgan State University
Reports to: Director of Operations
Salary: $50,000-$55,000 per year and a comprehensive benefits package
FLSA Status: Non-Exempt
Summary
The Housing Services Coordinator is primarily responsible for greeting visitors, answering and directing telephone calls and emails, processing mail, and performing other administrative tasks such as filing and scanning. Responsibilities also include coordination of resident amenities programs such as processing of packages and deliveries, and key/card access.
Essential Duties and Responsibilities
- Answers incoming telephone calls and emails, determines purpose, and forwards to appropriate personnel.
- Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.
- Receives, sorts, and routes mail; checks in student mail and packages and contacts students.
- Processes outgoing mail.
- Orders, receives, and maintains office supplies; assists Maintenance with ordering supplies.
- Creates and prints memos, and other documents when necessary.
- Collects and reviews data for licensing reports.
- Assists in maintaining accurate and complete student records/files.
- Relay information in a timely manner to residents and staff as needed.
- Oversees the vendor setup process, receiving, coding, and processing invoices for payment.
- Manages the front office and schedules Desk Assistants office hours.
- Participates in various University and Community related events.
- Occasionally assists with completing the weekly reports.
- Other duties as assigned.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work environment is mid-to-high paced. The noise level is usually moderate.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to walk, climb stairs and reach with hands and arms. The employee is occasionally required to stand and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and distance vision. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience Required:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Bachelor’s degree preferred, or relevant college experience.
- High school diploma or GED.
- One to two years of administrative experience.
- One to two years of customer service experience
- Must be proficient in Microsoft Office (Word, Excel and E-mail)
- Must be a team player, we all must work together as we strive to provide the best service possible for our customers.
Other Information
Salary commensurate with experience. Competitive benefits package, including health benefits, dental benefits, vision coverage, and 401K.
If you are unable to submit an application because of incompatible assistive technology or a disability, please contact COCM Recruitment from our website. We will make every effort to respond to your request for assistance as soon as possible.
To provide equal employment opportunities to all individuals, employment decisions at Capstone On-Campus Management (COCM) will be based on qualifications, and abilities. COCM does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, marital status, veteran status or any other characteristic protected by law.