Easton, PA
Job Title: Housing Operations Coordinator
Location: McCartney Residences at Lafayette College, Easton, PA
Reports to: Area Manager
Salary: $21.63-$23.08 per hour, staff housing near community, and a comprehensive benefits package
FLSA Status: Non-Exempt
Summary
The Housing Operations Coordinator will provide operational and administrative support for the student housing community. Areas of responsibility include but are not limited to customer service; accounts payable and receivable; facilities management including vendor relations, turn coordination, supervision of the maintenance assistants, work order oversight, and key management; and administrative tasks including record keeping related to housing contracts, work orders, and vendors. The ideal candidate for this position is enthusiastic, possesses a strong work ethic, and excellent interpersonal and organizational skills. This is a live-on position with furnished housing provided near the community.
Essential Duties and Responsibilities
- Be a customer service representative of the community including communicating and monitoring communication by phone, e-mail, and in-person.
- Assist the Area Manager and Maintenance Tech in coordinating work, projects, and turn with vendors including the bidding process.
- Receive and process invoices for payment.
- Administer the housing contract process.
- Track, review, and schedule work orders; coordinate turn schedules; and follow up with work order issues and resident complaints.
- Maintain proper levels of inventory including maintenance and custodial supplies, furniture, and equipment.
- Maintain/update office records and property management database such as equipment logs, key logs, maintenance records, vendor records, and resident contract information.
- Oversee management of keys and lock hardware in conjunction with Area Manager.
- Provide data and input related to budget development and long-term capital planning.
- Work closely with the Area Manager to prepare for room changes, move-in and move-out including organization of room condition reports and damage billing.
- Assume leadership role in absence of Area Manager.
- Participate in 24-hour emergency response rotation. Responds to emergency calls by assessing the situation and determining the best course of action. Documents incidents. Being on duty requires the Coordinator to be within a 30-minute response radius of the community.
- Occasional travel (2-3 times annually) can be anticipated for participation in COCM professional development opportunities.
- Other duties as assigned.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work environment is mid-to-high paced. The noise level is usually moderate.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to walk, climb stairs and reach with hands and arms. The employee is occasionally required to stand and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and distance vision. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience Required:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- High school diploma required; Bachelor’s degree in business administration or related field preferred.
- 2–3 years of administrative or clerical experience required. 1–2 years full-time experience in Student Housing/Residence Life at a College or University, or with a P3 preferred.
- Demonstrated commitment to customer service and student success
- Strong interpersonal and communication skills; ability to work collaboratively with diverse stakeholders
- Proficiency in Microsoft Office and student housing management systems
- Ability to operate standard office equipment (e.g., telephone, copier, computer)
- Exceptional organizational skills and attention to detail
- Ability to multitask and manage priorities in a fast-paced environment
- Ability to live on site and respond to after-hours incidents.
Other Information
Hourly compensation is commensurate with experience. Competitive benefits package, including health benefits, dental benefits, vision coverage, and 401K.
If you are unable to submit an application because of incompatible assistive technology or a disability, please contact COCM Recruitment from our website. We will make every effort to respond to your request for assistance as soon as possible.
To provide equal employment opportunities to all individuals, employment decisions at Capstone On-Campus Management (COCM) will be based on qualifications, and abilities. COCM does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, marital status, veteran status or any other characteristic protected by law.