Director of Housing Operations

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Boston, MA

Job Title: Director of Housing Operations

Location: University of Massachusetts, Boston

Reports to: Regional Vice President

Salary: $85,000.00 – $90,000.00 and a comprehensive benefits package

FLSA Status: Exempt 


The primary responsibility of the Director of Housing Operations is the overall management of the operations of a residence hall community. Areas of responsibility include, but are not limited to, fiscal oversight; interpretation and enforcement of license policies; license plans development, implementation, and oversight; facility oversight; and supervision of employees. The Director of Housing Operations will work in partnership with the University of Massachusetts Boston, who will be responsible for providing a residence life program for the facility.

Essential Duties and Responsibilities

  • Provide leadership and program management for a student community of approximately 1000 beds at the University of Massachusetts, Boston.
  • Serve as primary contact for the University regarding all aspects of operations and facilities for the community.
  • Coordinate regular opportunities for COCM and Housing and Residence Life to communicate.
  • Collaborate extensively with Housing and Residence Life as services are provided through a “shared governance” model.
  • Serve as on-site contact for external agencies such as the owners, auditors, and construction services.
  • Oversee annual marketing plan and marketing implementation.
  • Provide oversight of the annual licensing process.
  • Manage operating and capital budgets. Includes development of annual budget and presentations, tracking and approving expenditures, submitting monthly budget variance explanations, and regular communication with corporate accountant.
  • Oversee facility management including an active preventive maintenance program, a responsive maintenance ticket system, and ongoing quality improvement efforts.
  • Oversee human resource functions such as payroll, hiring, training and evaluating for site staff.
  • Oversee communication to residents and their parents/guardians regarding housing community in areas related to COCM responsibility.
  • Coordinate annual review of all documents and procedures to remain current regarding legal issues, resident changing needs, and University or ownership requests.
  • Oversee annual strategic planning efforts including regular all-staff training programs.
  • Oversee rent collection and other revenue generation
  • Management of summer revenue and operations including, not limited to, marketing and contracting summer school licenses and conferences, rent and fee collection, and turn management.
  • Oversee management office.
  • Serve in the after-hours duty rotation being available for major crisis response unless arranged in advance with supervisor.
  • Other duties as assigned

Work Hours:
In addition to a regular work schedule (shadow University offices), this position requires some night and weekend activities.  The Director of Housing Operations is always available by cell phone unless arrangements are made with a supervisor. The Director must live within a predictable 30 minutes of the residential community.

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work environment is mid-to-high paced. The noise level is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to walk, climb stairs and reach with hands and arms. The employee is occasionally required to stand and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and distance vision. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience Required:

  • Bachelor’s degree required. Master’s degree (M.A. or M.S.) in Student Personnel, Higher Education or Business or a related field of study is preferred.
  • Five to seven years of experience in Housing/Residence Life at a College or University progressively responsible experience in a higher education environment is required.
  • Experience working with undergraduate student populations.   
  • A comprehensive understanding of student development and administrative operations including budgets, personnel, facilities, assignments, accounts payable, and billing.
  • Must possess strong interpersonal, communication (oral and written) skills, and computer competency.  
  • Demonstrated understanding and strong commitment to cultural diversity. Experience in an urban/metropolitan University setting.

Other Information

Salary commensurate with experience. Competitive benefits package, including health benefits, dental benefits, vision coverage, and 401K.

Applicants must be able to pass a pre-employment background check and drug screening.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact We will make every effort to respond to your request for assistance as soon as possible.

To provide equal employment opportunities to all individuals, employment decisions at Capstone On-Campus Management (COCM) will be based on qualifications and abilities. COCM does not discriminate in employment opportunities or practices based on race, color, religion, sex, national origin, age, disability, sexual orientation, marital status, veteran status, or any other characteristic protected by law.