Desk Assistant 

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San Diego, CA

Job Title: Desk Assistant 

Location: The Row near San Diego State University

Reports to: Director of Operations

Salary: $18.00-$20.00 per hour and comprehensive benefits package

FLSA Status: Non-Exempt

Summary

The Desk Assistant is the front line of contact for The Row and Sanctuary Suites. They are responsible for positively assisting all residents and guests by providing a comprehensive customer experience. The successful candidate has the ability to critically think and use proper problem-solving skills to assist residents as needed.

Essential Duties and Responsibilities

  • Greet residents, visitors, and vendors in a welcoming manner.
  • Answer incoming phone calls, determine the purpose of callers, document interactions as needed, and resolve inquiries or route calls appropriately.
  • Respond to and follow up on emails sent to the community account in a timely manner.
  • Provide accurate information about the community, policies, procedures, and services.
  • Take and relay messages to appropriate personnel.
  • Assist residents with basic account inquiries and provide support related to billing and collections.
  • Process payments and issue receipts in accordance with company policies and procedures.
  • Maintain organized resident files and documentation.
  • Perform data entry and maintain accurate records within the housing management system
  • Operate office equipment and computer systems to input, retrieve, and manage data.
  • Receive, sort, and distribute incoming mail and packages (federal, campus, and carrier deliveries).
  • Prepare and process outgoing mail and community mailings.
  • Coordinate office supply inventory and order materials as needed.
  • Support leasing activities, including inquiry response, prospect assistance, and administrative preparation.
  • Assist with move-in and move-out processes, including documentation and key distribution tracking.
  • Provide administrative support for marketing initiatives, special events, and peak operational periods.
  • Support site leadership with special projects.
  • Maintain confidentiality and professionalism in all interactions.
  • Perform other duties as assigned to support the efficient operation of the housing community.

Work Environment:
The work environment characteristics described here are representative of those an employee counters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The employee is frequently required to sit and reach with hands and arms. The employee is occasionally required to stand; walk; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 35 pounds. Specific vision abilities required by this job include close vision and distance vision.

Education/Experience/Skills Required:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • High school diploma or general education degree (GED).
  • 2-3 years’ clerical experience.
  • Proficiency in Microsoft Word, Excel, and Outlook; ability to operate office equipment including photocopier, fax, and telephone.
  • Knowledge and understanding of organization structure, workflow, and operating procedures.
  • Knowledge of administrative and clerical procedures and systems such as managing files/records and other office procedures and terminology.
  • Good organization and communication skills.
  • Must be a team player, we all must work together as we strive to provide the best service possible for our residents & customers.

Other Information

Competitive benefits package Includes health benefits, dental benefits, vision coverage, and 401K.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact COCM Recruitment from our website. We will make every effort to respond to your request for assistance as soon as possible.

To provide equal employment opportunities to all individuals, employment decisions at Capstone On-Campus Management (COCM) will be based on qualifications and abilities. COCM does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, marital status, veteran status or any other characteristic protected by law.