Associate Director of Housing Operations

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Bowie, MD

Job Title: Associate Director of Housing Operations

Location: Bowie State University Housing Operations

Reports to:  Director of Affiliated Housing

Salary: $75,000.00-$80,000.00 per year and a comprehensive benefits package

FLSA Status:  Exempt


The Associate Director of Housing Operations is responsible for the management of leasing, accounts receivable, accounts payable, resident engagement, and other administrative operations for Bowie State University Housing Operations.  

Essential Duties and Responsibilities

  • Participate in the Professional Staff On-Duty (PSOD) rotation as needed.
  • Provides leadership for the vision and day day-to-day operations of resident accounts and leasing for student housing operations.
  • Manage all leasing staff and accounts receivable staff functions including training, evaluations, and on-boarding.
  • Provides oversight for the resident account system including processing installment payments, bank deposits, close of month reporting, collections, and write-off reporting. 
  • Provides oversight of closing residents accounts, resident damage billing, resident damage appeal process and general bookkeeping responsibilities.
  • Provides direction to staff for resident communication and inquiries concerning resident accounts and leasing. 
  • Assists with social media, website, and publication content creation. 
  • Helps with the content creation of weekly reports. 
  • Assists with budget creation and implementation in areas impacting leasing and accounts receivable.  
  • Assist the Director with other duties/projects as assigned. 
  • Assist with review/approval of account payable invoices. 
  • Provides oversight of lease review, reservation payments process, leasing timeline/calendar, leasing events, and leasing committee.   
  • Provides oversight of Marketing Plan and Annual Report.
  • Assist with auditing of bi-weekly payroll.  
  • Supervise, support, and assist in the implementation of move-in, turn, and move-out.
  • Other duties as assigned. 

Supervisory Responsibilities

The position will supervise (3) Assistant Directors (Operations, Student Services, and Accounts Operations), and the AP Coordinator. Position will evaluate job performance of all direct supervisees by providing ongoing feedback and annual performance reviews and assist supervisees with execution of goals. Schedule and conduct regular staff meetings to convey information.

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Work is usually performed within an office environment, with standard office equipment available.  The work environment is mid to high paced.  The ability to work more than 40 hours a week while learning the operation and during key times of operational demand is necessary.  The noise level in the work environment is usually moderate. 

Physical Demands:
While performing the duties of this Job, the employee is regularly required to communicate orally. The employee is frequently required to stand, walk; sit and use hands to finger, handle, or feel. The employee is occasionally required to climb, stoop, kneel, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and distance vision.

Education/Experience/Skills Required:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Required Bachelor’s Degree. Master’s Degree in related field preferred (Higher Education/Student Affairs/Personnel/Business).  
  • 4-5 years’ experience in on-campus student housing or higher education administration.
  • 2-3 years of supervisory experience supervising full-time staff members.
  • Experience working with campus partners and departments.
  • Ability to read and comprehend simple instructions, short correspondence, and memos.  Ability to write simple correspondence.  Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.  All must be accomplished in English.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.   Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
  • Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.  Ability to deal with problems involving a few concrete variables in standardized situations.
  • To perform this job successfully, an individual should have knowledge of Microsoft Word, Excel and Outlook.
  • Ability to operate basic office equipment including photocopier, fax, and telephone.  Basic typing and computer skills.

Other Information

Salary is $75,000 – $80,000 per year commensurate with experience. Includes excellent benefits including medical, dental, 401K and professional development funding. 

If you are unable to apply because of incompatible assistive technology or a disability, please contact COCM recruitment from our website. We will make every effort to respond to your request for assistance as soon as possible.

To provide equal employment opportunities to all individuals, employment decisions at Capstone On-Campus Management (COCM) will be based on qualifications, and abilities. COCM does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, marital status, veteran status or any other characteristic protected by law.