Catonsville, MD
Job Title: Assistant General Manager
Location: Walker Avenue Apartments – University of Maryland Baltimore County
Reports to: General Manager
Salary: $26.44 – $27.88 per hour, 2-bedroom on-site apartment and a comprehensive benefits package
FLSA Status: Non-Exempt
Summary
Under the direct supervision of the General Manager, the Assistant General Manager is responsible for overseeing all tasks associated with accounts receivable, residents’ accounts, front desk operations, opening/closing procedures, and human resource functions for the site. The Assistant General Manager may be responsible for areas including, but not limited to fiscal oversight; licensing; plans development, implementation, oversight; and supervision of full-time employees. This position requires the staff member to live on-site and serve in an on-call duty rotation.
Essential Duties and Responsibilities
- Oversee all resident accounts, current and past, including daily deposits/batch entry, correspondence, collections, electronic payment processing, entering license fee/non-license fee charges, record keeping, NSF and chargeback follow up, damage billing, and responding to resident inquiries.
- Coordinate the financial aid deferment process with residents, as well as the financial aid payment process with UMBC.
- Create, document, and follow up on Personal Payment Plans for residents unable to meet payment deadlines as outlined in the housing license.
- Responsible for entire collections process including all communications to residents and guarantors, collections account filing, and other means to ensure overall delinquency rate remains low. Submit regular reports to supervisor regarding delinquency rate. Administer apartment access blockage process and termination of license when applicable.
- Recruit, select, train, supervise, and evaluate one full-time Office Coordinator and four to eight part-time staff and/or student assistants. Coordinate CA shift responsibilities and office coverage.
- Coordinate human resource function for employees including pre-employment screening, new hire processing, and on-going benefits functions.
- Oversee customer service functions of office including maintaining a pleasant environment, training all staff that assist customers, and designing procedures to ensure success. Maintain standards comparable to the UMBC Division of Student Affairs.
- Oversee resident card access management, including lock out card tracking, and granting access via card access databases during the check-in process, and shutting off access at check-out. Maintain records and complete regular checks to verify that the system is secure and complete.
- Oversee staff key and card access utilizing Stanley Best, Onity, and Lenel access controls to maintain secure key function and proper card access. Track key and card issuance to Walker and RL staff for administrative/residential areas. Replace keys/cards when damaged or missing to maintain proper security. Maintain materials needed for key/card management, such as key rings, key blanks, cards, lanyards, etc. Perform regular audits of keys and cards to ensure all assets are accounted for and report missing assets to supervisor immediately. Report any equipment failures to supervisor.
- Coordinate special projects with UMBC Residence Life including, but not limited to, the Resident Satisfaction Survey, move-in day, the move-out process, assistance with Walker related functions during RA training, etc.
- Participate in quarterly meetings with UMBC, serve on relevant Residential Life committees, and other liaison activities as needed.
- Serve in the management duty rotation. When the General Manager (GM) is unavailable, act in place of GM.
- Other duties as assigned.
Work Hours:
Office hours are generally 9:00am- 5:00pm Monday-Friday. Some nights and weekends may be required. Serve on a management on-call duty rotation.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to walk and reach with hands and arms. The employee is occasionally required to stand and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 35 pounds. Specific vision abilities required by this job include close vision and distance vision.
Education/Experience/Skills Required:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Bachelor’s degree related to Social Sciences or Business.
- Two (2) years of full-time experience in residential life, property management or similar fields
- Supervisory experience of full-time staff.
- A willingness to learn and lead project-based administrative operations.
- Experience with crisis management.
- Knowledge of Microsoft Outlook, Excel and Word as well as basic typing skills. Ability to successfully complete online, web-based training sessions, and pass comprehensive tests based on the learned material. Ability to learn new databases and software
- Experience in an urban/metropolitan University setting, and knowledge of international student needs.
- Knowledge of student development and administrative operations including budgets, personnel, facilities, assignments, accounts payable, and billing.
- Must possess strong interpersonal, communication (oral and written) skills.
- Demonstrated understanding and strong commitment to cultural diversity.
Other Information
Hourly compensation commensurate with experience. Competitive benefits package, including health benefits, dental benefits, vision coverage, and 401K.
If you are unable to apply because of incompatible assistive technology or a disability, please contact COCM Recruitment from our website. We will make every effort to respond to your request for assistance as soon as possible.
To provide equal employment opportunities to all individuals, employment decisions at Capstone On-Campus Management (COCM) will be based on qualifications, and abilities. COCM does not discriminate in employment opportunities or practices based on race, color, religion, sex, national origin, age, disability, sexual orientation, marital status, veteran status or any other characteristic protected by law.