Assistant Director of Student Services

Bowie, MD

Job Title: Assistant Director of Student Services

Location: Bowie State University Student Housing

Reports to: Director of Campus Housing

Salary: $65,000.00-$70,000.00 per year, on-site apartment and a comprehensive benefits package

FLSA Status: Exempt

Summary

The Assistant Director of Student Services supports the daily operations of Campus Housing and student staffing programs at Bowie State University, including oversight of Community Desk Assistants and after-hours security staff. This role coordinates key housing functions such as front desk scheduling, access control, move-in/move-out, and summer conference housing. The Assistant Director also collaborates with Residence Life on student concerns, assists with leasing and marketing efforts, manages student payroll, and helps ensure strong communication between residents, staff, and University partners. This live-on position plays a key role in creating an efficient, student-centered housing experience.

Essential Duties and Responsibilities

Provides overall support to the Community Desk Assistant program and student Office Assistants.
Oversee day-to-day operations/processes of the Front Office, including but not limited to coordinating processing mail and staffing student assistants in the office as needed.
Review Community Desk Assistant Shift Reports daily and take appropriate action.
Create desk schedules for Community Desk Assistants and distribute schedules to the management office and Residence Life staff.
Conducts the recruitment and publicity of student staff position openings.
Conducts regular student-staff meetings, one-on-one student-staff meetings, training, hiring, and evaluations.
Participates in creating and monitoring the site-operating budget for student staff development.
Track student staff payroll and submit a bi-weekly time sheet for each student employee.
Assist with the management of Security staff for after-hours desk operations. This includes but is not limited to coordinating training, creating, and updating manuals, and communicating staff changes and updates to the management team.
Oversee the management, maintenance, and operation of access control systems, including keycards, fob systems, physical keys, and security cameras.
Create and enforce policies and procedures related to access control, including protocols for lost or stolen cards/keys, access requests, and revocation of privileges.
Assist with the coordination of university-sponsored summer conference programs. This includes but is not limited to coordinating communication about summer lease status, occupancy updates, room assignments, move-in information and move-out information, billing, and room inspections.
Liaisons with the Office of Residence Life to address student disciplinary incidents, roommate conflicts, and other student needs.
Performs administrative duties such as weekly and monthly reports, lease audits, and assisting with marketing and leasing reports. This includes but is not limited to marketing plans, annual reports, and leasing reports.
Coordinates the overall move-in and move-out process. This includes but is not limited to communication with students, parents, and university partners, assisting with creating and managing budgets, selecting promotional items, scheduling student staff and volunteer assistance, and meal purchases.
Assists with research for on campus housing, including quarterly resident satisfaction surveys and annual assessments. Utilizes this research in the co-development of leasing and retention, goals and objectives for student housing.
In conjunction with the Director and AD of Facilities, maintain an accurate key inventory, record keys as they are signed out and returned, update key codes in property management software systems, and bill students as needed.
Assist with leasing events, monthly marketing campaigns, site retention events and assisting with the room selection process.
Answer questions regarding the leasing process & conduct tours of the community.
Assist with maintaining the websites and monitoring social media pages.
Provide support for updates and communication between residents and maintenance staff. This includes working with the AD of Facilities to ensure the resident is informed throughout the work order completion process.
Serve in the on-call emergency duty rotation.
Other duties as assigned.

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work environment is mid-to-high paced.  The noise level in the work environment is usually moderate. May drive a property vehicle as needed when performing work related tasks.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to walk, climb stairs, and reach with hands and arms. The employee is occasionally required to stand and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and distance vision. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience/Skills Required:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bachelor’s degree in student Personnel, Higher Education, or Business or closely related field.
2-3 years related experience preferred in on-campus student housing or higher education administration.
Must possess effective skills in customer service, group facilitation, leadership and organization.
Strong written and verbal communication skills, with the ability to engage effectively with diverse audiences.
Excellent organizational skills and attention to detail.
Demonstrated ability to manage multiple priorities and meet deadlines in a fast-paced environment.
Capable of working independently while also thriving in a collaborative team setting.
Experience with crisis management and participation in on-call rotations.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and student housing / property management software.
Ability to live on-site.

Other Information

Salary commensurate with experience. Competitive benefits package, including health benefits, dental benefits, vision coverage, and 401K.

If you are unable to apply because of incompatible assistive technology or a disability, please contact COCM Recruitment from our website. We will make every effort to respond to your request for assistance as soon as possible.

To provide equal employment opportunities to all individuals, employment decisions at Capstone On-Campus Management (COCM) will be based on qualifications, and abilities. COCM does not discriminate in employment opportunities or practices based on race, color, religion, sex, national origin, age, disability, sexual orientation, marital status, veteran status or any other characteristic protected by law.