Assistant Director of Resident Services

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College Park, MD

Job Title: Assistant Director of Resident Services

Location:  South Campus Commons at University of Maryland

Reports to: Associate Director of Resident Experience 

Salary: $58,000.00-$60,000.00 per year, staff apartment and comprehensive benefits package

FLSA Status:  Exempt


The Assistant Director – Resident Services is a full-time, live-on position, responsible for the operations of three 24-hour Service Desks in an undergraduate student housing community of 2,195 students.  The position will directly supervise approximately 80-90 student staff (Community Assistant’s).  

Essential Duties and Responsibilities

  • Participate in the Professional Staff On-Duty rotation.   
  • Directly oversee Service Desks policies, procedures, and customer service. 
  • Directly manage student staff functions including selection, multiple trainings throughout the year, supervision, evaluation, and on-boarding.
  • Directly oversee three 24/7 Service Desks for 2,195 residents for resident needs including packages, the package log system, keys, and general resident questions.
  • Reviews and inputs all key/swipe access, carts, and other items provided at Service Desks.
  • Conducts regular key audits and ensures keys are secured and organized. 
  • Directly oversees student staff scheduling.
  • Plans and leads weekly staff meetings with student staff. 
  • Responsible for the appearance and organization of Service Desks and package closets.  
  • Manages the student staff development budget.  
  • Support, and work collaboratively with other team members in the implementation of move-out, turn, and move-in.
  • Support the mission and efforts connected to UMD Student Affairs and Resident Life goals/objectives.
  • Utilizes Star Rez, Property Boss, Lenel, and other database systems to ensure accurate record keeping of student information. 
  • Contributes content to the South Campus Commons weekly email update.
  • Assist with social media, website, and publication content creation. 
  • Assist the Associate Director-Resident Experience with other duties/projects as assigned. 

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Work is usually performed within an office environment, with standard office equipment available.  The work environment is mid to high paced.  The ability to work more than 40 hours a week while learning the operation and during key times of operational demand is necessary.  The noise level in the work environment is usually moderate.

Physical Demands:
While performing the duties of this Job, the employee is regularly required to communicate orally. The employee is frequently required to stand, walk; sit and use hands to finger, handle, or feel. The employee is occasionally required to climb, stoop, kneel, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and distance vision.

Education/Experience/Skills Required:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Master’s Degree in Higher Education/Student Affairs/Counseling or related field 
  • 2-3 years of full-time residence life experience 
  • Experience working with undergraduate student populations.   
  • Must possess strong interpersonal, communication (oral and written) skills, and computer competency.
  • Ability to read and comprehend simple instructions, short correspondence, memos and write simple correspondence.  
  • Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.  Ability to deal with problems involving a few concrete variables in standardized situations.

Other Information

Compensation includes salary of $58,000 – $60,000 per year, furnished two bedroom-two bathroom on-campus apartment and benefits package including medical, dental, 401K and professional development funding.

If you are unable to apply because of incompatible assistive technology or a disability, please contact COCM Recruitment from our website. We will make every effort to respond to your request for assistance as soon as possible.

To provide equal employment opportunities to all individuals, employment decisions at Capstone On-Campus Management (COCM) will be based on qualifications, and abilities. COCM does not discriminate in employment opportunities or practices based on race, color, religion, sex, national origin, age, disability, sexual orientation, marital status, veteran status or any other characteristic protected by law.