Assistant Director of Operations 

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Davenport, IA

Job Title: Assistant Director of Operations 

Location: Palmer College of Chiropractic in Davenport, Iowa 

Reports to: Director of Housing 

Salary: $54,000-$56,000 per year and a comprehensive benefits package. 

FLSA Status: Exempt  

Summary

This position plays a key role in achieving occupancy goals through effective leasing strategies and marketing initiatives. The Assistant Director will create and implement the marketing plan, manage administrative tasks associated with room assignments/contracting and maintain resident accounts. Position entails planning, assigning, addressing complaints and resolving problems.  

Essential Duties and Responsibilities

  • Oversee the licensing process for prospects and returning residents for each trimester. 
  • Coordinate communication regarding residents’ arrival information, cancellation, reminders, leases, etc.  
  • Coordinate all aspects of the contracting process, including move-in and move-out. 
  • Maintain accurate student accounts in property housing software. 
  • Generate License Status Report (LSR), report applicant information to campus partner, and update rosters regularly.
  • The Assistant Director of Operations supports the general management and administrative operations of the site in conjunction with the Director of Housing and Assistant Director of Facilities, assists in the establishment of the goals and objectives for the site
  • Develops Site Marketing Plan and responsible for implementation.
  • Manage website updates in collaboration with design vendor.
  • Assists in the development and integration of the site housing program.
  • Participates in the assessment, identification, and appropriate response to the needs of the residents and facility upkeep. 
  • Communicates the benefits of living in Palmer Student Housing and desirability of residence through the implementation of the licensing plan
  • Process invoices through the accounts payable system.
  • Perform other tasks as assigned by the Director of Housing.
  • Participate in on call duty rotation with Housing Team.
  • Work with the Director of Housing to update rates based on market trends.  
  • Other duties as assigned.

Other Skills and Abilities: 

A comprehensive understanding of student housing and a willingness to learn and co-manage administrative operations. Ability to operate basic office equipment including photocopier, printer, and telephone. Basic typing and computer skills.  

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work environment is mid-to-high paced. The noise level is usually moderate.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to walk, climb stairs and reach with hands and arms. The employee is occasionally required to stand and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and distance vision. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience/Skills Required:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

  • Bachelor’s degree in a related field of study.  
  • 2-4 years of full-time experience in higher education administration, student housing and or property management.  
  • Must have comfort and confidence in managing confidential crisis issues.
  • Strong written and verbal communication skills.
  • Excellent organizational skills and attention to detail.
  • Demonstrated ability to manage multiple priorities and meet deadlines in a fast-paced environment.
  • Capable of working independently while also thriving in a collaborative team setting.
  • Experience with crisis management and participation in on-call rotations.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and student housing / property management software.

Other Information

Salary commensurate with experience. Competitive benefits package, including health benefits, dental benefits, vision coverage, and 401K.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact COCM Recruitment from our website. We will make every effort to respond to your request for assistance as soon as possible.

To provide equal employment opportunities to all individuals, employment decisions at Capstone On-Campus Management (COCM) will be based on qualifications, and abilities. COCM does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, marital status, veteran status or any other characteristic protected by law.