Assistant Director of Operations 

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Huntington, WV

Job Title: Assistant Director of Operations 

Location: First Year Residence Halls – Marshall University 

Reports to: Director of Operations

Salary: $45,000-$50,000 per year and a comprehensive benefits package

FLSA Status: Exempt


The Assistant Director of Operations works in the administrative office under the direction of the Director. The primary responsibilities are customer relations/service, processing accounts payable/receivable, generating regular and reoccurring reports, and maintaining up to date vendor and resident files.

Essential Duties and Responsibilities

  • Assume leadership role in absence of Director. 
  • Ensure incoming and outgoing mail is processed.   
  • Maintain and use office equipment and supplies.   
  • Receive and process invoices.   
  • Coordinate daily deposits of accounts receivable.   
  • Provide accurate records with regards to past due accounts and assist with collections as necessary.  
  • Maintain/update office documents such as resident floor chart roster, publication forms, key log, equipment log, etc.   
  • Be a customer service representative of the community.   
  • Assist in coordinating projects (such as turn and vendor management).   
  • Secure appropriate insurance and paperwork from vendors and facilitate vendor setup process. 
  • Assist in maintaining policy and procedure manuals and maintaining key logs and protocol. 
  • Accept, process, and file applications as necessary.  
  • Process room / space assignments. 
  • Maintain rosters and resident data.   
  • Assist with application and contract audits as necessary.  
  • Answer questions pertaining to the Housing Contract & housing community.  
  • Assist with creating and reviewing marketing materials.  
  • Serve on professional staff on-call duty rotation.
  • Supervise a Student Office Coordinator and a team of Student Desk Assistants 

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work environment is mid-to-high paced. The noise level is usually moderate.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to walk, climb stairs and reach with hands and arms. The employee is occasionally required to stand and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and distance vision. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Education/Experience/Skills Required:

Minimum Qualifications 

  • Bachelor’s degree in business or related fields.
  • Must have comfort and confidence in managing confidential crisis issues.
  • Must possess effective skills in customer service, group facilitation, leadership and organization
  • Must possess strong interpersonal, communication (oral and written) skills, computer competency (Word, Excel, content management systems, etc.), and the ability to work with a diverse population. 

Preferred Qualifications 

  • Bachelor’s degree in business or related fields.
  • Experience in higher education administration and/or property management.
  • A comprehensive understanding of student development, student personnel, and adjudication.
  • Experience working with a diverse group of students. 

Other Information

Salary commensurate on experience. Competitive benefits package, including health benefits, dental benefits, vision coverage, and 401K.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact COCM Recruitment from our website. We will make every effort to respond to your request for assistance as soon as possible. 

To provide equal employment opportunities to all individuals, employment decisions at Capstone On-Campus Management (COCM) will be based on qualifications, and abilities. COCM does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, marital status, veteran status or any other characteristic protected by law.