Assistant Director of Operations

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Bowie, MD

Job Title: Assistant Director of Operations

Location: Bowie State University

Reports to: Director of Affiliated Housing

Salary: $64,000.00-$70,000.00 per year and comprehensive benefits package 

FLSA Status: Exempt


The primary responsibility of the Assistant Director of Operations is to contribute toward the overall management of university student apartment housing.  Responsibilities include, but are not limited to, fiscal monitoring and overseeing all clerical tasks associated with accounts receivable/residents’ accounts for MEDCO properties and management of housing assignments for Traditional Halls at Bowie State University.  

Essential Duties and Responsibilities

  • Participate in the Professional Staff on Duty (PSOD) Rotation
  • Coordinate with the BSU Residence Life department for room assignment process.
  • Liaison for Management Office and Director of Resident Life.
  • Collect rent and issue a receipt for payment.
  • Coordinate data entry of receipts and charges to student accounts.
  • Coordinate all mailings to residents regarding billing, payment, and collection notices.
  • Participates in monitoring the site-operating budget. 
  • Provide accurate records regarding past due accounts and assist with collecting past delinquent accounts.
  • Coordinate and manage the financial aid process. This includes but is not limited to posting, charging, and collecting student payments to People Soft, tracking payments and pending payments in Property Boss, invoicing the university for financial aid payments, and providing updates to ownership and university leadership.
  • Coordinate and manage the collections process to minimize bad debt.
  • Work with Director to notify the University of any past-due accounts.
  • Work collaboratively with the Director of Residence Life on traditional hall cancellation requests. 
  • Update Rent Roll report as needed. 
  • General filing and office duties.
  • Complete weekly and monthly financial reports as needed, including but not limited to delinquency reports, Leasing reports preparing month closing reports. 
  • Assist with resident account inquiries and collections processes, as needed.  
  • Maintain rosters and resident data.   
  • Assist with application, contract, and lease audits as necessary.   
  • Answer questions pertaining to the Traditional Hall housing agreement. 
  • Assist with creating and reviewing marketing materials.   
  • Other duties as assigned.

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Work is usually performed within an office environment, with standard office equipment available.  The work environment is mid to high paced.  The ability to work more than 40 hours a week while learning the operation and during key times of operational demand is necessary.  The noise level in the work environment is usually moderate.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to communicate orally. The employee is frequently required to stand, walk; sit and use hands to finger, handle, or feel. The employee is occasionally required to climb, stoop, kneel, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and distance vision.

Education/Experience/Skills Required:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Bachelor’s degree required (Master’s Degree preferred) in Accounting/Higher Education/Business.
  • A Least 3 years’ experience in higher education administration and / or student housing or property management 
  • Must have comfort and confidence in managing confidential crisis issues.
  • Must possess effective skills in customer service, group facilitation, leadership, and organization.
  • Must possess the ability to think quickly and use good judgment.
  • Experience and knowledge of basic data management systems.
  • Must possess strong interpersonal, communication (oral and written) skills, computer competency (Word, Excel, content management systems, etc.). 

Other Information

Benefits package includes health benefits, dental benefits, vision coverage, and 401K.

If you are unable to apply because of incompatible assistive technology or a disability, please contact COCM Recruitment from our website. We will make every effort to respond to your request for assistance as soon as possible. 

To provide equal employment opportunities to all individuals, employment decisions at Capstone On-Campus Management (COCM) will be based on qualifications, and abilities. COCM does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, marital status, veteran status or any other characteristic protected by law.