Office Coordinator

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Towson, MD

Job Title: Office Coordinator

Location: Millennium Hall at Towson University in Towson, MD

Reports to: Assistant Director of Operations

Salary: $17.00 – $18.50 Per Hour

FLSA Status: Non-Exempt


The Office Coordinator is responsible for greeting visitors, answers and directs telephone calls, processes mail, and performs other clerical tasks such as typing, filing, copying and faxing. Provides service for basic student account inquiries, maintains resident files, oversees supply inventory and office equipment, and performs data entry into resident account database. 

Essential Duties and Responsibilities

  • Receives payments and issues receipts. 
  • Manages and maintains active and answering incoming telephone calls, determine purpose of callers, and forward calls to appropriate personnel or department. Takes and delivers messages or transfer calls to voicemail when appropriate personnel are unavailable. 
  • Welcomes visitors, determines nature of business, and announces visitors to appropriate personnel. 
  • Answers basic account questions from residents. Refers to the Accounting area when necessary. 
  • Operates computer databases to input and retrieve data. 
  • Coordinates resident mailings such as reminders, collection notices, move out information, etc. 
  • Maintains resident files for accuracy and accountability. 
  • Orders, receives, and maintains office supplies. Ensures office is clean and well organized. 
  • Creates and prints office forms, making sure a supply is always available. 
  • Receive, sort, and route mail/faxes; coordinate employee mailboxes. 
  • Process outgoing mail, including regular FedEx packets to the corporate office. 
  • Maintain office equipment and machines such as copiers, postal meters, fax machine, etc. Assist users, submit service requests, and monitor/replenish supplies. 
  • Tracks and issues keys in accordance with office procedures. 
  • Assist with leasing and marketing of apartments/rooms. 
  • Performs other clerical duties as needed, such as filing, photocopying, and scanning documents. 
  • Other duties as assigned. 

Work Hours:
Monday – Friday 8:00am to 5:00pm

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Work is usually performed within an office environment, with standard office equipment available. The work environment is mid-to-high paced.  The noise level in the work environment is usually moderate.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to walk, climb stairs and reach with hands and arms. The employee is occasionally required to stand and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and distance vision. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience Required:

  • High school diploma or General Education Degree (GED)
  • 2-3 years of clerical experience.  
  • Knowledge of Microsoft Word, Excel, and Outlook.
  • Knowledge of operating office equipment including photocopier, fax, and telephone. 
  • Have typing and filing skills.  
  • Possess strong customer service skills.
  • Must have troubleshooting and diagnostic skills.   

Skills Required:

In addition to the qualifications listed, to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Language Skills – Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. 

Mathematical Skills – Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. 

Reasoning Ability – Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. 

Other Information

Competitive benefits package, including health benefits, dental benefits, vision coverage, and 401K. 

Applicants must be able to pass a pre-employment background check and drug screening. 

If you are unable to submit an application because of incompatible assistive technology or a disability, please e-mail We will make every effort to respond to your request for assistance as soon as possible.