College Park, MD
Job Title: Leasing Coordinator
Location: South Campus Commons – University of Maryland
Reports to: Assistant Director of Resident Services
Salary: $18.00 hourly and a comprehensive benefits package
FLSA Status: Non-Exempt
The Leasing Coordinator is responsible for assisting the Assistant Director-Housing Services with all leasing and re-leasing activities, marketing efforts, and housing processes for a student apartment community. Duties include but are not limited to data entry, file creation and management, reception, assistance with tours, tabling, and other marketing efforts, leasing appointments, and project-based work. Projecting a customer-focused and professional image through in-person, online, and telephone interaction with all internal and external customers is essential.
Essential Duties and Responsibilities
- Provides information and publications about leasing, re-leasing, lease cancellation, and other occupancy issues to leasing stakeholders including prospective and current residents, parents, guarantors, etc.
- Communicates with various stakeholders via email, phone, and in-person interactions.
- Answers basic questions from residents and refers appropriately to other departments for non-basic questions.
- Maintains a positive office environment, ensuring that office cleanliness and organization is maintained and that all resources are appropriately updated and available for prospective and current residents and other stakeholders.
- Assists with all property processes including move-in, move-out, inspections, and all marketing (info sessions, tours, tabling, marketing surveys) and leasing events (Open Leasing, renewal leasing, traditional leasing/re-leasing appointments).
- Completes all aspects of leasing/re-leasing appointments, including resident file creation and maintaining documentation regarding leasing/re-leasing appointments.
- Maintains resident information in various housing databases including Property Boss and Star Rez.
- Other duties as assigned.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work environment is mid-to-high paced. The noise level is usually moderate.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to communicate in both oral and written manners. The employee is frequently required to sit and reach with hands and arms. The employee is occasionally required to stand; walk; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and distance vision.
- High school diploma or general education degree (GED).
- Two to three years’ clerical, leasing, or student housing experience.
- Language Skills – Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write professional correspondence. Ability to effectively present information in one-on-one, small group, and large group situations to customers, clients, and other employees of the organization. All must be accomplished in English.
- Mathematical Skills – Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
- Reasoning Ability – Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
- Computer Skills – To perform this job successfully, an individual should have knowledge of Microsoft Word, Excel, and Outlook.
- Other Skills and Abilities – Ability to operate basic office equipment including photocopier, fax, and telephone. Basic typing and filing skills.
Competitive benefits package, including health benefits, dental benefits, vision coverage, and 401K.
Applicants must be able to pass a pre-employment background check and drug screening.
If you are unable to apply because of incompatible assistive technology or a disability, please contact email@example.com. We will make every effort to respond to your request for assistance as soon as possible.
COCM is an equal opportunity employer. Persons of color, women, and persons with disabilities are strongly urged to apply.