Facilities Coordinator

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College Park, MD, US

Job Title: Facilities Coordinator

Location: South Campus Commons at University of Maryland

Reports to: Associate Director of Maintenance Operations

Salary: $18.00-$20.00 Per Hour and a comprehensive benefits package

FLSA Status: Non-Exempt


The Facilities Coordinator is responsible for providing administrative support for the Maintenance Department of a student apartment community. Duties include but are not limited to data entry, report creation, and generation, scheduling contractors, enforcing site and company policies, communicating effectively, managing keys, providing customer service, and project-based work. Projecting a professional image through in-person and telephone interaction with all internal and external customers is essential.

Essential Duties and Responsibilities

  • Handles communication with residents including email and written correspondence.
  • Serves as a central communication hub for SCC Maintenance.
  • Answers resident inquiries and assist residents with their needs.
  • Manages communication for projects.
  • Prints opens, closes, files, and researches work orders.
  • Performs weekly maintenance swipe audits and daily visual audits.
  • Tracks key and swipe sign-out logs.
  • Assembles lock change packets.
  • Stocks and labels key cores.
  • Manages key boxes including set-up, updates, and control access.
  • Creates key box reports.
  • Retrieves unit lock handles for Maintenance Techs.
  • Manages and updates lock change spreadsheet.
  • Updates property boss as needed.
  • Completes monthly contractor log.
  • Contacts contractors as needed for the department.
  • Assigns keys and swipe cards as required.
  • Creates Turn sheet/board.
  • Conducts turn inspections as needed.
  • Insures contractors, complete Turn board.
  • Maintains general upkeep, security, and organization of the office
  • Creates weekly/and or/daily reports.
  • Assist with updating the FFE. 
  • Assist ADMO with RFP’s, contracts, and complaints.
  • Checks email and phone regularly.
  • Coordinates furniture set-ups in seminar/conference rooms.
  • Escorts vendors as needed.
  • Investigates damage appeals.
  • Assists with Open Leasing.

Supervisory Responsibilities 

Directly supervises the Student Facilities Community Assistant. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; addressing complaints and resolving problems.

Work Hours:
Monday-Friday 8:00 am – 5:00 pm.

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work environment is mid-to-high paced.  The noise level in the work environment is usually moderate.  

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to walk, climb stairs and reach with hands and arms. The employee is occasionally required to stand and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and distance vision. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience Required:
High school diploma or general education degree (GED) and two to three years’ clerical experience.  

Skills Required:
Language Skills – Ability to read and comprehend simple instructions, short correspondence, and memos.  Ability to write simple correspondence.  Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.  

Mathematical Skills – Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability – Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills -To perform this job successfully, an individual should have knowledge of Microsoft Word, Excel and Outlook.

Other Skills and Abilities – Ability to operate basic office equipment including photocopier, fax, and telephone.   Basic typing and filing skills.

Other Information

Salary commensurate with experience. Competitive benefits package, including health benefits, dental benefits, vision coverage, and 401K.

Applicants must be able to pass a pre-employment background check and drug screening.

If you are unable to apply because of incompatible assistive technology or a disability, please contact recruitment@cocm.com. We will make every effort to respond to your request for assistance as soon as possible.