Residential Complex Coordinator

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Auburn, WA

Job Title: Residential Complex Coordinator

Location: Campus Corner Apartments – Green River College  

Reports to: Housing Operations Manager  

Salary: $42,000.00 – $47,000.00 per year, staff apartment and competitive benefits package 

FLSA Status: Exempt 


The Residential Complex Coordinator (RCC) works to provide live-in direction for student learning and academic success by managing and coordinating the administrative, supervisory, and programmatic efforts for an educational area of 12 garden style apartments of 340 residents. As a live-in staff member, the Residential Complex Coordinator is responsible for the development of a diverse, engaging, and comfortable living community. This is achieved by assisting students with their personal needs and concerns, supervising student staff, enforcing policy, formulating large-scale programmatic efforts, and managin

Essential Duties and Responsibilities

General Functions 

  • Provide direct leadership for student staff supervision and training, student conduct, front office management, and large-scale programming; participate in short and long-range strategic planning, assessment, and budgeting. 
  • Work in collaboration with GRC Student Life to train and create development opportunities for the Resident Assistant staff. 
  • Supervise the Resident Assistants in their individual planning, promotion, and execution of social and educational programs.
  • Facilitate on-going training and development opportunities for staff and student leaders
  • Administer student staffing for CCA openings and closings.
  • Supervise Intern(s) if applicable. 

Residential Life

  • Select, trains, and evaluates six to eight student Resident Assistants. 
  • Hold weekly staff and one-on-one meetings with the Resident Assistants.  
  • Work to develop a sense of community among all residents through on-going passive and active programmatic initiatives. 
  • Development and maintain positive relationships with CCA residents. 
  • Formulate strategies to assist international students to adjust to life in a different country and to their academic program at GRC. 
  • Communicate clearly and frequently with residents regarding Health and Safety inspections, Resident Assistant programs, and other updates.   
  • Work to establish a strong working relationship with campus partners through regular interaction and collaborative projects.
  • Mediate roommate conflicts and support the RAs in doing the same. Recommend room changes as needed.
  • Collaborate with International Programs to support student transition and education.
  • Lead the professional staff in quarterly Resident Appreciation Week (RAW) programs. 
  • Lead large scale community programming for the site. 
  • Advise the Resident Housing Association if applicable.  

Student Conduct

  • Serve as primary hearing officer for conduct hearings with students.
  • Partner with GRC Student Conduct and communicates routinely with Campus Safety to inform of violations of that may require Clery Act reporting. 
  • Develop sanctions to balance educational and disciplinary aspects of student conduct.
  • Follow-up with residents regarding incidents and completion of assigned sanctions. 
  • Host “informal” meetings with students to proactively investigate and mitigate concerns or thematic behavior.
  • Maintain conduct records and follow administrative guidelines for student conduct.
  • Documents incidents and violations of community standards and ensure that the Resident Assistant staff does the same.  

Other Duties

  • The Residential Complex Coordinator requires a regular workday with additional responsibilities in the evenings and weekends as needed for opening and closing processes and large-scale quarterly events.    
  • Serves in a weekly professional duty rotation.  While on duty, serve as a resource and back up to the RA staff, and responds to major incidents. Note: Being on duty requires the Residential Complex Coordinator be within a 30-minute response radius of the community.  
  • Manage budget responsibilities within the position as assigned
  • Communicate work orders, repair and replacement needs, and support maintenance and custodial services 
  • Review, update, and enforce policies and handbooks as assigned. 
  • Other duties as assigned. 

Work Hours:
Monday-Friday, 8:00 am – 5:00 pm, occasional evening hours to support move-in/move-out processes and large-scale quarterly programing and serving on professional on-call duty rotation.

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Ability to work in various weather conditions.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; sit and use hands to handle or feel. The employee is occasionally required to reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and distance vision. 

Education/Experience/Skills Required:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 


  • Bachelor’s degree 
  • *1-3 years related experience in student housing or property management. 
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.   
  • Ability to write routine reports and correspondence.   
  • Ability to speak effectively before groups of customers or employees of organization. 


  • Master’s degree/Master’s Degree (in-progress) in Higher Education, Student Affairs, or another related field. 
  • *0-2 years’ experience with Residence Life, Community Colleges, or other related areas. 
  • Supervisory experience of student staff.
  • A comprehensive understanding of student development. 
  • Experience with international students. 
  • Experience with large scale program development and execution. 
  • Experience with crisis management. 

*May include undergraduate and graduate experiences

Knowledge of:

  • Student development theory, leadership development theory within inclusion and social equity frameworks
  • Microsoft Office Suite: Word, Excel, Outlook, Access, Teams
  • Social media platforms: Facebook, Instagram, Twitter, etc.
  • Techniques for effective presentations and communication in a multicultural environment
  • FERPA, Title IX, and other applicable laws, rules, ordinances, and regulations related to students

Other Information

This is a full-time administrative/exempt annually contracted position. The successful applicant will be required to complete a Live-In Professional Staff Agreement as a condition of hire and maintain residence in provided two-bedroom furnished apartment. 

Staff apartment (2 bedrooms) provided. Competitive benefits package, including health benefits, dental benefits, vision coverage, and 401K. 

Applicants must be able to pass a pre-employment background check and drug screening. 

If you are unable to apply because of incompatible assistive technology or a disability, please contact COCM Recruitment from our website. We will make every effort to respond to your request for assistance as soon as possible. 

To provide equal employment opportunities to all individuals, employment decisions at Capstone On-Campus Management (COCM) will be based on qualifications, and abilities. COCM does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, marital status, veteran status or any other characteristic protected by law.