Mail Clerk

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Washington, D.C.

Job Title: Mail Clerk

Location: Partnership with Howard University – Washington, D.C.

Reports to: Director of Operations 

Salary: Salary commensurate with experience and competitive benefits package

FLSA Status: Non-Exempt


The Mail Clerk is responsible for sorting and distributing incoming mail for students and employees. The Mail Clerk will make sure all packages received are logged into an electronic package tracking system. They will ensure all mail is delivered to recipient mailboxes. The Mail Clerk will be responsible for organizing and storing packages securely until recipients pick up their package. They will deliver interoffice mail and packages to employees. 

Essential Duties and Responsibilities

  • Receive and sort all incoming mail and packages from USPS, UPS, FedEx, other carriers.
  • Troubleshoot mail that may be unidentified or labeled with insufficient information.
  • Ensure accurate data entry and record keeping of deliveries and packages.
  • Process all mail and packages into an electronic database for inventory tracking.
  • Log incoming and outgoing mail as required and review for accuracy/completeness.
  • Greet and distribute mail and packages to students through pick-up service.
  • Communicate regularly with students via email for notifications or other general mail services-related inquiries.
  • Receive, sort, and distribute incoming employee mail and packages in a timely manner.
  • Responsible for other assigned day-to-day mail operations such as organizing and archiving older packages.
  • Conduct different clerical duties like maintaining records, extract sort, number, and file documents as needed.
  • Perform other duties as assigned. 

Work Hours:
Monday-Friday 8:00 am – 5:00 pm. 40 hours each week.

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work environment is mid-to-high paced. The noise level is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to walk, climb stairs and reach with hands and arms. The employee is occasionally required to stand and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and distance vision. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience Required:

  • High school diploma or general education degree (GED).
  • 1-2 years of clerical experience 
  • Experience working with on-campus student populations.   

Skills Required:

  • Must possess strong interpersonal, communication (oral and written) skills, and computer competency.  
  • Knowledge of Microsoft Office (Word, Outlook, and Excel) to create documents, communicate with employees, and maintain records.
  • Knowledge and use of basic office equipment (telephone, computer, copier, and fax machine).
  • Must be able to lift and or move up to 50 pounds.

Other Information

Salary commensurate with experience. A competitive benefits package, including health benefits, dental benefits, vision coverage, and 401K. 

Applicants must be able to pass a pre-employment background check and drug screening.

If you are unable to apply because of incompatible assistive technology or a disability, please contact We will make every effort to respond to your request for assistance as soon as possible.

To provide equal employment opportunities to all individuals, employment decisions at Capstone On-Campus Management (COCM) will be based on qualifications and abilities. COCM does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, marital status, veteran status, or any other characteristic protected by law.