College Park, MD
Job Title: Leasing Manager
Location: The Courtyards at University of Maryland
Reports to: Associate Director
FLSA Status: Exempt
The Leasing Manager at The Courtyards at UMD (part of University of Maryland affiliated housing) is a full-time position that is responsible for coordinating the community’s marketing and leasing for a garden style community of approximately 700 upperclassmen UMD students.
Essential Duties and Responsibilities
- Leads leasing events such as information sessions, tours, tabling’s, and other leasing events (availability after work hours/weekends is necessary for special events).
- Maintains up-to-date knowledge of market conditions and competitors.
- Work collaboratively and maintains a positive/helpful relationship with students, parents, university partners, South Campus Commons leasing staff, and COCM corporate staff.
- Works with university partners to ensure all releasing appointments are executed properly.
- Updates re-leasing Google Drive to ensure team members are aware of occupancy changes and communicate via email and in-person as needed with occupancy changes.
- Help implement social media initiatives in coordination with the Associate Director and Assistant Director of Resident Life.
- Directly responsible for all Property Boss/Star Rez data entry of new/current residents to ensure accurate record-keeping of student information.
- Conducts occupancy audits of Property Boss/Star Rez.
- Ensures that Property Boss database is correct for monthly installments to be applied to resident’s accounts.
- Assist residents with questions about their resident portal.
- Conducts monthly file audits and during peak seasons daily/weekly file audits to ensure file accuracy.
- Assist with data input for the annual marketing plan.
- Directly oversees resident apartment alarm code changes.
- Completes post-check-out inspections.
- Contributes content to the Courtyard’s weekly email update.
- Follows up on all phone calls/emails promptly.
- Works on updating and preparing documents/brochures/forms/website during the Fall semester for the upcoming Spring leasing season.
- Ensures all leases, lease confirmation pages, and guarantor forms have been submitted accurately.
- Provides updated website content.
- Participate and support check-in, check-out preparation as needed in coordination with Associate Director and Assistant Director-Resident Life.
- Provides a weekly report and weekly leasing status report to the Associate Director outlining leasing activity.
- Responsible for ensuring accurate occupancy data to be used for summer turn.
- Other leasing, database, and administrative duties as assigned.
The noise level in the work environment is usually moderate. Office hours vary between day/evening along with weekend responsibilities as needed.
Bachelor’s Degree in related field required.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Language Skills – Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
- Mathematical Skills – Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
- Reasoning Ability – Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
- Computer / Office Equipment Skills – To perform this job successfully, an individual should have knowledge of Microsoft Word, Excel and Outlook. Basic typing / computer skills and the ability to operate office equipment including a copier, scanner, fax, and phone.
- Physical Demands – While performing the duties of this position, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; sit and use hands to finger, handle, or feel. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and distance vision.
Salary commensurate on experience. Competitive benefits package, including health benefits, dental benefits, vision coverage, and 401K. Applicants must be able to pass a pre-employment background check and drug screening.