Leasing Agent

Baltimore, MD

Job Title: Leasing Agent

Location: 929 Apartments – Johns Hopkins Medical Campus

Reports to: Assistant Director of Marketing and Leasing

Salary: $18.00-$20.00 per hour and competitive benefits package

FLSA Status: Non-Exempt

Summary

The Leasing Agent is responsible for assisting the Assistant Director of Marketing and Leasing with all leasing and re-leasing activities, marketing efforts, and housing processes for the community. Duties include but are not limited to data entry, file creation and management, reception, assistance with tours, tabling, and other marketing efforts, leasing appointments, and project-based work. Projecting a customer-focused and professional image through in-person, online, and telephone interaction with all internal and external customers is essential.

Essential Duties and Responsibilities

Customer & Resident Relations:

Perform day-to-day leasing and marketing tasks with the goal of building a strong and humanistic community.
Projects a positive image of the community to achieve 929’s Leasing and Marketing objectives and public recognition.
Deliver customer service, integrity, and professionalism that exceeds expectations to all prospective and current residents, vendors, and internal team members.
Building a rapport with current residents- providing personalized care and support.
Provides information and publications about leasing, re-leasing, lease cancellation, and other occupancy issues to leasing stakeholders including prospective and current residents, parents, guarantors, etc.
Ensure all resources are appropriately updated and available for prospective and current residents and other stakeholders.
Answers basic questions from residents and refers appropriately to other departments for non-basic questions.
Monitor service request turnaround and responsiveness: Ensure consistency in handling with prospective and current residents’ questions and concerns via phone, email, and in person.
Aid in rebranding the community.
Other duties assigned.

Leasing:

Maintains a professional, yet friendly, atmosphere in the leasing offices and other areas where prospective and current residents meet.
Opens and closes the model(s) daily, ensuring it/they are ready to show each morning and fully closed each evening.
Answers incoming phone calls and handles each call accordingly, whether it is a client call, irate resident, service request, etc.
Greet prospective residents, qualifies, determines needs and preferences, and professionally presents community while communicating features and benefits.
Assist with external market outreach at nearby businesses, organizations, etc.
Demonstrates community and apartment/model and applies product knowledge to clients’ needs by communicating the features and benefits; closes the sale.
Reaches out to comps to request leasing information for Market Survey
Maintain rosters with application and resident data.
Assists with housing assignment process.
Follow up with prospective residents in a timely fashion.
Secure new resident signature(s) on appropriate paperwork before move-in.
Orients new residents to the community.
Assist with application and contract audits.
Organize and conduct tours of the community.
Other duties assigned.

Marketing:

Set up and attend rental showings.
Assists in placing, removing/updating banners, balloons, bandit signs, flags, etc.
Other duties assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High school diploma or general education degree (GED).
Two to three years’ clerical, leasing, or student housing experience.
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write professional correspondence. Ability to effectively present information in one-on-one, small group, and large group situations to customers, clients, and other employees of the organization. All must be accomplished in English.
Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Knowledge of Microsoft Word, Excel, and Outlook.
Ability to operate office equipment including photocopier, fax, and telephone. Have basic typing and filing skills.

Work Hours:
Monday-Friday varies and Saturday 10am – 3pm. Some additional weekend times may be needed and are scheduled accordingly.

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Work is usually performed within an office environment, with standard office equipment available. The work environment is mid to high-paced. The ability to work overtime during key operational times is necessary. The noise level in the work environment is usually moderate

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to communicate in both oral and written manners. The employee is frequently required to sit and reach with hands and arms. The employee is occasionally required to stand, walk; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and distance vision.

Education/Experience/Skills Required:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High school diploma or general education degree (GED).
Two to three years’ clerical, leasing, or student housing experience.
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write professional correspondence. Ability to effectively present information in one-on-one, small group, and large group situations to customers, clients, and other employees of the organization. All must be accomplished in English.
Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Knowledge of Microsoft Word, Excel, and Outlook.
Ability to operate office equipment including photocopier, fax, and telephone. Have basic typing and filing skills.

Other Information

A competitive benefits package, including health benefits, dental benefits, vision coverage, and 401K.

If you are unable to apply because of incompatible assistive technology or a disability, please contact COCM Recruitment from our website. We will make every effort to respond to your request for assistance as soon as possible.

To provide equal employment opportunities to all individuals, employment decisions at Capstone On-Campus Management (COCM) will be based on qualifications and abilities. COCM does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, marital status, veteran status, or any other characteristic protected by law.