Director of Housing and Residence Life

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East Peoria, IL

Job Title: Director of Housing and Residence Life

Location: Illinois Central College – Campus Housing 

Reports to: Regional Manager

Salary: $60,000 – $65,000 per year fully furnished two-bedroom apartment, and a comprehensive benefits package.

FLSA Status: Exempt 


The primary responsibility of the Director of Housing and Residence Life is the management of Campus Housing at Illinois Central College in East Peoria, IL. Areas of responsibility include, but are not limited to, residence life functions, fiscal oversight, leasing and marketing, programming and student development, client relations, enforcement of policies and supervision of employees. The responsibilities of the Director of Housing and Residence Life require a combination of managerial and interpersonal skills aimed at supporting the housing staff and residents while running a fiscally efficient operation. The Director of Housing and Residence Life must work collaboratively with campus partners and COCM staff. Illinois Central College (ICC) is a community college located in East Peoria, IL. Campus Housing, owned by the ICC Foundation LLC, provides an apartment-style living to students of ICC and local interns. The community consists of 328 beds (120 units) and serves a diverse range of students. Capstone On-Campus Management (COCM), with headquarters in Birmingham, Alabama, is a group of student housing professionals focused exclusively on the management of housing communities owned by non-profits and/or highly affiliated with a university.

Essential Duties and Responsibilities

  • Oversees day-to-day site operations.
  • Guides the development and execution of residential life curriculum and student programming within the residential community.
  • Oversees facility management including an active preventive maintenance program, a responsive maintenance ticket system, and ongoing quality improvement efforts.
  • Supervises various levels of staff members (1 housing operations coordinator and 1 maintenance technician) and student staff members (resident assistants and maintenance assistants).  
  • Oversees human resource functions such as benefits, worker’s compensation claims, payroll processing, hiring, training, and evaluating direct and indirect reporting staff. 
  • Represents the site and provides communication about the residential community to campus partners, owners, and COCM corporate staff.
  • Manage operating and capital budgets. Includes development of annual budget and presentations, tracking and approving expenditures, submitting monthly budget variance explanations, and regular communication with corporate accountant.
  • Liaisons with college departments, including student services, student accounting, facilities, information technology and campus police. 
  • Attends monthly board meetings to provide updates regarding operations. 
  • Distributes weekly status reports including a weekly operations report and leasing status report.

 Residence Life: 

  • Review community policies (Resident Handbook) and update annually.
  • Provide advice, support, assistance, and referrals to residents regarding academic, housing, personal, or other concerns. 
  • Assist with roommate conflicts and provide intervention when necessary. 
  • Oversees the student conduct process including holding hearings, tracking progress, follow-up, and providing data for the annual Clery Report. 
  • Serve as housing appeals conduct officer and maintain records. 

Facilities and Maintenance:

  • Ensures execution of daily facilities maintenance, preventative maintenance plan, grounds, and custodial.
  • Identifies vendors and negotiates contracts for services provided.
  • Manages annual turn of units between contracts including communication with vendors and walking units for final preparation prior to student move-in. 
  • Works directly with maintenance staff and ICC facilities staff to ensure timely completion of work orders. 

  Marketing and Leasing: 

  • Coordinates leasing and marketing initiatives, which includes the development and execution of a marketing plan and leasing timeline.
  • Submits updates to ICC for the Campus Housing website page.
  • Participates in various recruitment events to market the residential community to prospective residents.   


  • Provides fiscal oversight by managing the operating and capital budgets which include developing annual budget proposals and presenting budgets to the board for approval.
  • Ensures all expenditures fall within budget expectations.
  • Plans for unexpected expenses.
  • Tracks and approves expenditures accounts payable functions.
  • Performs monthly reviews of financial statements and submits monthly budget variance explanations.
  • Communicates with COCM accountant staff.
  • Ensures housing fees are accurately reported to Student Accounting at ICC.
  • Administers housing assignments and ongoing communication with residents.
  • Performs delinquency reviews provided by ICC and manages collections/removal follow-ups with residents.

 Other Duties:

  • Develops and maintains relationships with local businesses for summer intern housing opportunities.  
  • Participates in after-hours on-call emergency response rotation.   Responds to emergency calls by assessing the situation and determining the best course of action.
  • Other duties as assigned.

Work Hours:
Monday-Friday 8:00 am – 5:00 pm with additional responsibilities in the evenings and weekends as needed. 

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work environment is mid-to-high paced.  The noise level is usually moderate.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle or feel and talk or hear.  The employee is frequently required to walk, climb stairs, and reach with hands and arms.  The employee is occasionally required to stand and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and distance vision. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

Education/Experience/Skills Required:

  • Master’s degree in Student Personnel, Higher Education, Business, or a related field of study. 
  • Demonstrated experience in college student housing, administration, leasing/marketing, customer service, facilities management, and supervision.  
  • Possess excellent verbal and written communication skills to interact with campus partners, students, staff, families, and community members.  
  • Effective time management, attention to detail, computer competency, capacity to manage competing priorities, and ability to work with a diverse population will be necessary for success.  

Other Information

Comprehensive benefits package includes health, dental, vision insurance, and 401K.

If you are unable to apply because of incompatible assistive technology or a disability, please contact COCM Recruitment from our website. We will make every effort to respond to your request for assistance as soon as possible.

To provide equal employment opportunities to all individuals, employment decisions at Capstone On-Campus Management (COCM) will be based on qualifications and abilities. COCM does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, marital status, veteran status, or any other characteristic protected by law.