Director of Operations & Administration

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Montclair, NJ

Job Title: Director of Operations & Administration

Location: The Heights at Montclair State University

Reports to: Regional Vice President

Salary: $80,000.00 -$88,000.00 and a comprehensive benefits package

FLSA Status: Exempt 

Summary

The primary responsibility of the Director of Operations & Administration is to manage all facility and business administrative functions at The Heights at Montclair State University in Little Falls, NJ. The Heights is comprised of two complexes that accommodate 1,978 resident students and one dining hall. Areas of responsibility include, but are not limited to, maintenance operations, fiscal oversight; client relations; enforcement of policies, project management, customer service, and supervision of employees. The responsibilities of the Director of Operations & Administration require a combination of managerial and interpersonal skills aimed at supporting the housing staff and residents while running a fiscally efficient operation. The Director of Operations & Administration must work collaboratively with campus partners and COCM staff.

Essential Duties and Responsibilities

Essential Duties and Responsibilities: 

  • Duties include day-to-day oversight of site operations.
  • Directly supervise one Assistant Director for Facilities and one Maintenance Supervisor. Oversee supervision of subordinate employees in the areas of Maintenance and Operations, responsible for the overall direction, coordination, and evaluation of these units.  
  • Oversees human resource functions such as benefits, worker’s compensation claims, payroll processing, hiring, training, and evaluating direct and indirect reporting staff. 
  • Represent the site and provide communication about the residential community to campus partners, owners, and COCM corporate staff.
  • On-site coordination, communication, and liaison with the University; more specifically, Residential Life, Student Affairs, Finance, and Treasury, University Facilities, Auxiliary Services/Dining Services, Fire Safety, University Police, Parking Services, University, and Community Relations, etc.
  • Distributes weekly status reports about the residential community including a weekly operations report and leasing status report.

Facilities and Maintenance:

  • Ensure execution of daily facilities maintenance, preventative maintenance plan, grounds, and housekeeping. 
  • Identify vendors and negotiate contracts for services provided.
  • Manage annual turn of units between contracts including communication with vendors, housing and contract maintenance staff, and walking units for final preparation prior to student move-in. 
  • Works directly with maintenance staff to ensure the completion of work orders in a timely manner. 

Operations:

  • The Director of Housing will provide fiscal oversight by managing the operating and capital budgets which include developing annual budget proposals, and presenting budgets to the institution for approval.
  • Ensures all expenditures fall within budget expectations.
  • Plans for unexpected expenses.
  • Tracks and approves expenditures via accounts payable functions.
  • Submits monthly budget variance explanations.
  • Communicates with COCM accountant staff.

Other Duties:

  • The position requires a regular workday with additional responsibilities in the evenings and weekends as needed. 
  • Participates in after-hours on-call emergency response rotation.   
  • Other duties as assigned.

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work environment is mid-to-high paced. The noise level is usually moderate.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to walk, climb stairs, and reach with hands and arms. The employee is occasionally required to stand and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and distance vision. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Education/Experience/Skills Required:

Minimum qualifications: 

  • Bachelor’s degree in Business or related field.
  • 3-5 years of experience in Housing/Residence Life at a College or University.  
  • Experience working with undergraduate student populations.   
  • Must possess strong interpersonal, communication (oral and written) skills, and computer competency.  
  • Experience in facilities management or asset management including management of operating and capital budgets.   

Preferred qualifications:

  • Master’s degree in Student Personnel, Higher Education or Business or related field.  
  • 5+ years of experience in Housing/Residence Life at a College or University.  
  • Experience working with undergraduate student populations.   
  • Must possess strong interpersonal, communication (oral and written) skills, and computer competency.  
  • Experience in facilities management or asset management including management of operating and capital budgets.   


Other Information

Salary commensurate with experience. Competitive benefits package, including health benefits, dental benefits, vision coverage, and 401K.

Applicants must be able to pass a pre-employment background check and drug screening.

If you are unable to apply because of incompatible assistive technology or a disability, please contact recruitment@cocm.com. We will make every effort to respond to your request for assistance as soon as possible.

To provide equal employment opportunities to all individuals, employment decisions at Capstone On-Campus Management (COCM) will be based on qualifications and abilities. COCM does not discriminate in employment opportunities or practices based on race, color, religion, sex, national origin, age, disability, sexual orientation, marital status, veteran status, or any other characteristic protected by law.