Assistant Director of Operations

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Chicago, IL

Job Title: Assistant Director of Operations 

Location: Woodlawn Residential Commons at the University of Chicago, Chicago, IL

Reports to: Director of Operations

Salary: $55,000.00 per year and a comprehensive benefits package

FLSA Status: Exempt


The Assistant Director of Operations works in the administrative office under the direction of the Director. The primary responsibilities are leadership for facility (maintenance) management for a university-affiliated housing community of 1,298 undergraduate students, customer relations/service, processing accounts payable/receivable, generating regular and reoccurring reports, and maintaining up to date vendor and resident files. The Assistant Director of Operations is a live-in position participating in an on-call rotation.

Essential Duties and Responsibilities

  • Assume leadership role in absence of Director.
  • Ensure incoming and outgoing mail is processed. 
  • Maintain and use office equipment and supplies. 
  • Receive and process invoices. 
  • Maintain/update office documents such as resident floor chart roster, publication forms, key log, equipment log, etc. 
  • Be a customer service representative of the community. 
  • Assist in coordinating projects (such as turn and vendor management). 
  • Secure appropriate insurance and paperwork from vendors and facilitate the vendor setup process.
  • Assist in maintaining policy and procedure manuals and maintaining key logs and protocol
  • Process room/space assignments.
  • Maintain rosters and resident data. 
  • Liaise with 3rd party union labor vendors onsite including soliciting bids and contract negotiation.
  • Plan and oversee unit turnover and make-ready processes.
  • Assist with the development of the annual budget and capital planning.
  • Participate in on-call rotation.

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work environment is mid-to-high paced. The noise level is usually moderate.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to walk, climb stairs and reach with hands and arms. The employee is occasionally required to stand and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and distance vision. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience/Skills Required:

Minimum Qualifications 

  • Bachelor’s degree in business or related fields.
  • Must have comfort and confidence in managing confidential crisis issues.
  • Must possess effective skills in customer service, group facilitation, leadership and organization
  • Must possess strong interpersonal, communication (oral and written) skills, computer competency (Word, Excel, content management systems, etc.), and the ability to work with a diverse population. 

Preferred Qualifications 

  • Bachelor’s degree in business or related fields.
  • Experience in higher education administration and/or property management.
  • A comprehensive understanding of housing operations, facilities management, and student development.
  • Experience working with a diverse group of students. 

Other Information

Salary commensurate with experience. Competitive benefits package, including health benefits, dental benefits, vision coverage, and 401K.

Applicants must be able to pass a pre-employment background check and drug screening.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact We will make every effort to respond to your request for assistance as soon as possible. 

To provide equal employment opportunities to all individuals, employment decisions at Capstone On-Campus Management (COCM) will be based on qualifications and abilities. COCM does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, marital status, veteran status, or any other characteristic protected by law.