Assistant Director of Operations

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Milwaukee, WI

Job Title: Assistant Director of Operations 

Location: The Marq at Marquette University, Milwaukee, WI

Reports to: Director of Operations

Salary: $40,000.00 per year, staff apartment, and comprehensive benefits package

FLSA Status: Exempt

Summary

The Assistant Director of Operations works in the administrative office under the direction of the Director. The primary responsibilities are customer relations/service, processing accounts payable/receivable, generating regular and reoccurring reports, and maintaining up-to-date vendor and resident files.

Essential Duties and Responsibilities

  • Assume leadership role in absence of Director.
  • Ensure incoming and outgoing mail is processed. 
  • Maintain and use office equipment and supplies. 
  • Receive and process invoices. 
  • Coordinate daily deposits of accounts receivable. 
  • Provide accurate records with regards to past due accounts and assist with collections as necessary. 
  • Maintain/update office documents such as parking application, pet registration, storage room agreement, etc. 
  • Be a customer service representative of the community (residents, parents, vendors, visitors etc.).
  • Hire/Train/Supervise Office Assistant student staff 
  • Assist in coordinating projects (such as turn and vendor management). 
  • Secure appropriate insurance and paperwork from vendors and facilitate vendor setup process.
  • Assist in maintaining policy and procedure manuals and maintaining key logs and protocol
  • Accept, process, and file applications as necessary. 
  • Draft clear and concise community messages and send when needed
  • Process room / space assignments.
  • Assist in damage billing process (checking rooms, assessing fees to accounts, sending out notifications, etc.)
  • Maintain rosters and resident data. 
  • Serve in on-call duty rotation with team
  • Assist with application and contract audits as necessary. 
  • Answer questions pertaining to the property and resident accounts. 
  • Assist with creating and reviewing marketing materials. 

Work Hours:
Office hours are Monday-Friday, 8:00 am -5:00 pm. This position also serves in on-call rotation responsibilities are required with the position.

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work environment is mid-to-high paced. The noise level is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to walk, climb stairs and reach with hands and arms. The employee is occasionally required to stand and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and distance vision. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience Required:

Minimum Qualifications 

  • Bachelor’s degree in business or related fields.
  • Must have comfort and confidence in managing confidential crisis issues.
  • Must possess effective skills in customer service, group facilitation, leadership and organization
  • Must possess strong interpersonal, communication (oral and written) skills, computer competency (Word, Excel, content management systems, etc.), and the ability to work with a diverse population. 

Preferred Qualifications 

  • Bachelor’s degree in business or related fields.
  • Experience in higher education administration and/or property management.
  • A comprehensive understanding of student development, student personnel, and adjudication.
  • Experience working with a diverse group of students. 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work environment is mid-to-high paced. The noise level is usually moderate.


Other Information

Competitive benefits package, including health benefits, dental benefits, vision coverage, and 401K.

The Assistant Director of Operations position is a live-in position. The employee will be provided with a three-bedroom, two-bathroom apartment.

Applicants must be able to pass a pre-employment background check and drug screening.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact recruitment@cocm.com. We will make every effort to respond to your request for assistance as soon as possible.

To provide equal employment opportunities to all individuals, employment decisions at Capstone On-Campus Management (COCM) will be based on qualifications and abilities. COCM does not discriminate in employment opportunities or practices based on race, color, religion, sex, national origin, age, disability, sexual orientation, marital status, veteran status, or any other characteristic protected by law.