Pittsburgh, PA, US
Job Title: Assistant Director of Leasing
Location: Duquesne University – Brottier Hall & St. Martin’s Hall
Reports to: Director of Operations
Salary: Salary commensurate with experience. Competitive benefits package, including health benefits, dental benefits, vision coverage, and 401K.
FLSA Status: Exempt
COCM is searching for an Assistant Director of Leasing for a student apartment community on the campus of Duquesne University in Pittsburgh, Pennsylvania. The primary responsibility of the Assistant Director is to direct marketing and leasing initiatives for two apartment complexes (Brottier Hall and St. Martin’s Hall) serving roughly 1000 upper-class and graduate students of Duquesne University. The ideal candidate for this position is enthusiastic, is desirous of opportunities for continuous professional development, possesses great interpersonal skills, and has a strong work ethic.
Essential Duties and Responsibilities
- Assume leadership role in absence of Director of Operations.
- Create regular leasing status reports about the residential community, and contribute relevant components for weekly reports, monthly status reports, and annual reports/marketing plans.
- Receive and process invoices/receipts.
- Perform regular walkthroughs of the community.
- Manage the annual room selection process and lottery, including processing of new applications, oversight of renewal process, regular communication with applicants, coordination of activities with the Duquesne University Office of Residence Life, verifying applicant eligibility, and facilitating online or in-person unit selection.
- In conjunction with Director of Operations, update lease terms and conditions annually in site resident management system (Property Boss).
- Oversee lease distribution and signing for future residents, including contract creation and guarantor management.
- Maintain rosters and resident data and provide information to relevant stakeholders. Provide accurate records regarding resident rent charges and other associated fees; ensure charges are properly processed on student accounts by Duquesne University. Conduct contract audits as necessary.
- Facilitate the lease transfer process for current residents. This includes scheduling necessary room cleanings outside of the typical turn process, processing paperwork for new residents or buy-outs of existing leases, and ensuring charges are accurately changed on student accounts.
- Maintain the waitlist for spaces within the community, and make offers to prospects for vacancies as they arise.
- Coordinate marketing processes for prospective residents to community. This includes developing paper marketing materials, giveaways, banners/flyers, virtual resources, e-mail communication, and social media content.
- Represent and promote the community at various recruitment events to maximize occupancy.
- Seek new partnerships across Duquesne University and within the greater community to reach untapped markets.
- Recruit current residents to provide “show rooms” for prospects.
- Conduct tours/open houses of the community and train student representatives in tour protocol.
- Manage external website(s) for Brottier Hall and St. Martin’s Hall.
- In conjunction with Director of Operations, ensure brand management and consistency. This includes refreshing photography and videography (professional and in-house) resources regularly.
- Work with Office Coordinator to ensure ongoing communication with current residents about the renewal process.
- Develop programming opportunities for ongoing marketing initiatives, including coordination of Resident Appreciation Wednesdays (RAW).
Emergency Response On-Call
- Serves in an evening and weekend duty rotation for administrative and maintenance issues in the communities. While on duty, acts as a resource to the staff, dispatches Maintenance Technicians and/or vendors, and responds to major incidents.
Monday-Friday 8:30 am-4:30 pm and serving in an on-call duty rotation.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work environment is mid- to high-paced. The noise level in the work environment is usually moderate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Furthermore, while the employee is expected to perform most of their responsibilities while on site, some flexibility exists for remote work opportunities.
Note: There will be construction occurring in St. Martin’s Hall through August 2022, so it is imperative that the candidate has a certain degree of flexibility in their work routine.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee is frequently required to sit and reach with hands and arms. The employee is occasionally required to stand; walk; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and distance vision.
A Bachelor’s degree and 2-3 years of relevant experience are required. A Master’s degree is preferred. Demonstrated experience in student affairs, housing/residence life, leasing/marketing, and administration are desired.
Must possess strong interpersonal, written communication, customer service, organization, time/priorities management, and group facilitation skills. Must have the ability to work with a diverse population, including students, staff, family members, campus partners, and vendors. Must have developed computer competency skills (Microsoft Office, Outlook, social media platforms, content management systems). Skills in residential management systems are preferred. Ideal candidates will also have experience in leasing/marketing, website development, and business operations.
The anticipated start date for this position is October 1, 2021. This is a live-on position. Staff apartment is part of the compensation package.
Applicants must be able to pass a pre-employment background check and drug screening.
If you are unable to apply because of incompatible assistive technology or a disability, please contact the recruiter. We will make every effort to respond to your request for assistance as soon as possible.
COCM is an equal opportunity employer. Persons of color, women, and persons with disabilities are strongly urged to apply.