Assistant Community Director of Residential Life

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Frostburg, MD, US

Job Title: Assistant Community Director of Residential Life

Location:  Edgewood Commons – Frostburg State University Frostburg, MD

Reports to: Director of Housing

Salary: $36,000.00 – $42,000.00

FLSA Status:  Exempt


Frostburg State University is a regional campus as part of the University of Maryland system. It boasts small classes, prestigious internships, quite affordable, experiential learning and is a leader in sustainability coursework. Beyond its location among the forests and state parks of Western Maryland, FSU brings an eco-friendly attitude onto campus and the campus is recognized as a Tree Campus USA, and the town of Frostburg is a Tree City USA.

Edgewood Commons housing over 400 students is the premier student housing community located on campus. Comprised of 2 bedroom and 4 bedroom apartments, Edgewood Commons was designed with convenience and comfort for the resident student in mind and offers a vast array of residential services and amenities.

The Assistant Community Director (ACD) assists in developing the Residential Life and Housing program at Edgewood Commons, consistent with the College’s mission, vision, and goals. The ACD administers the residence life program’s policies and procedures and works with other college departments to achieve student success initiatives. The ACD manages and performs administrative functions related to the operation of the residence hall. This is a live-in position.

The Assistant Community Director will assist with managing the operational aspects of a 406-bed apartment community at Edgewood Commons at Frostburg State University. Significant responsibilities include management of the front desk, including supervision and training of staff, coordination of Health and Safety inspections, assistance with opening and closing of the building, coordination of building tours. This role provides a high level of customer service to students and is part of a residential team that ensures an unsurpassed residential experience for students.  

Essential Duties and Responsibilities

Essential Duties and Responsibilities: 

  • ACD supervision 12 Resident Assistants, including staff selection, training, and evaluation.
  • ACD implements the student development programming for the residence life community.
  •  ACD is responsible for staff development programming and staff meeting planning, including creating weekly agendas and presenting RAs with professional development opportunities through their student leadership roles.
  • The point person for the administration of RA training (fall and spring).
  • Oversee the RA selection and recruitment process.
  • Assist with crisis intervention and conflict management, including mental health incidents, roommate conflicts, student conduct, and staffing issues.
  • Advise the Residence Hall Association (RHA).
  • Assist with the room assignment and selection process.
  • Assist with the development and implementation of policies, procedures, and activities for residential students.
  • Ensures the safety and security of the residential students by working closing with the Facilities Manager and Public Safety Office
  • Maintains all our social media platforms and our departmental webpage.
  • Assist with developing and implementing summer programs, conferences, and camps in the residence hall.
  • Serve on college committees.
  • Perform other essential functions and related duties, as assigned.

Administrative Responsibilities:

  • ACD will oversee the RA program budget requests and training budget as well.
  • ACD will oversee the creation and implementation of hall-wide and large-scale RA program initiatives.
  • ACD will submit weekly program and build updates to the Director of Housing.
  • ACD will be responsible for administration and processes at the front desk, including RA desk schedule, sign-in/out procedures for guests and equipment, approval of overnight guests, and other front desk issues that may arise, including oversight of the Game Room and the gym.
  • ACD will be responsible for compiling assessment data for all RA and hall programming efforts and reporting to the Director of Housing each semester. 
  • ACD will serve as an Edgewood Commons Housing Representative to the Student of Concern Committee and other campus committees, as deemed necessary. 
  • ACD will collaborate with campus offices and community partners to implement special projects for students and RAs in the Edgewood Commons that positively contribute to their development.  This will include oversight of the Edgewood Commons tours reservation calendar and updating digital signage for marketing
  • Ensure all forms & supplies remained stocked. Prepare orders and receive Supervisor approval to place the order. 
  • Coordinate monthly health and safety inspections.
  • All other duties as assigned.


  • Coordination of the community tours (on event days). Works with Assistant Director of Operations to train student tour guides for campus visit days. Interact with prospective students and families. 
  • Maintain general social media posts for building.
  • All other duties as assigned.

Work Hours:
Monday-Friday 8:00 am – 5:00 pm and serving on a 24-hour on-call duty rotation.

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work environment is mid-to-high paced.  The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to walk, climb stairs and reach with hands and arms. The employee is occasionally required to stand and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and distance vision. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience Required:

  • Bachelor’s degree
  • Previous residential life or student affairs experience preferred. 
  • Demonstrated work experience and skills related to program and community development.
  • This position is subject to a criminal background check.

Skills Required:

  • A demonstrated commitment to promoting a diverse and inclusive community.
  • Possesses a demonstrated ability to develop linkages with other university community partners through significant outreach efforts to support student success in and out of the classroom.
  • A demonstrated understanding of promoting student learning and academic success in a residential living environment.
  • A sincere dedication to the field of residential life and resident student development with a willingness to be on call 24/7 as needed.
  • Flexibility to work non-traditional hours to meet the needs of students.

Other Information

This is a full-time 12-month administrative position. Participate in on-call duty and emergency response system. The ACD is expected to cover duty over at least two major holidays, including but not limited to Labor Day, Thanksgiving, Christmas, New Years, Winter Break, Spring Break, and Memorial Day.

Salary commensurate with experience. Competitive benefits package, including health benefits, dental benefits, vision coverage, and 401K.

Applicants must be able to pass a pre-employment background check and drug screening.

If you are unable to apply because of incompatible assistive technology or a disability, please contact We will make every effort to respond to your request for assistance as soon as possible.