Great outcomes are more important than COCM having complete control. So we determine how we and our university/owner partners can each participate in management roles and responsibilities, and then clearly outline a plan to work together. We first introduced this approach in 2001 with our partnership with the University of Maryland College Park, with the outcome being UMCP retaining responsibility for residence life and COCM for operations. This shared governance approach has been put in place at 27 of our 30 campus partnerships and has become an industry standard. The result has been custom agreements for each campus, leveraging the best of our university partner and COCM, and highlighting residence life and student services.