Capstone On-Campus Management (COCM), with headquarters in Birmingham, Alabama, is a group of student housing professionals focused exclusively on the management of housing communities owned by non-profits and/or highly affiliated with a university. 100% of the communities in our portfolio are located on-campus, with active university participation.
Our management services range from turn-key to custom arrangements in which we share roles and responsibilities with our university client (shared governance). We also offer a consulting service called Fresh Eyes, which helps universities position their campus housing program to enhance student success, recruitment, and retention.
We believe our owners, clients, and residents should expect and receive remarkable services. Our commitment to this level of service has resulted in great outcomes for our campus partners: improved operations / greater affordability to the students, housing programs that enhance recruitment and retention, and increased student satisfaction.
Since we began in 2003, we have continued to grow: from 2,186 student residents at three campuses, to our current 34,119 residents at 38 campuses.
“COCM has consistently demonstrated its commitment to collaboration with our many university departments, and in the process, has created a strong partnership with CCNY. Additionally, their top-down corporate support, specifically in the area of financial analysis and reporting, has been a strong factor in the financial success of our housing community.”
Vice President and Chief Financial Officer
The City College of New York
We have a simple, but important mission:
To continue to excel as specialists in the management of student housing owned by non-profits.
This mission defines our purpose and provide a clear road map for how we approach each day. It guides how we make decisions, who we select as management associates, as well as how we work with our non-profit owners and related university stakeholders. It also sets us apart from management companies that own and operate off-campus student housing and have much different priorities and objectives.
From the beginning, COCM’s mission has been to provide management and consulting services for student housing owned by non-profits and/or highly affiliated with a college or university. By staying focused on this mission, we have grown from an initial 2,186 beds on 3 campuses, to our current 26,152 beds on 29 campuses.
COCM is a management company with no ownership in the properties we manage – freeing us from any conflict of interest when working on a project with multiple stakeholders. We manage more on-campus housing under this structure than any student housing company.
The secret to our success is no secret at all. We focus on serving as a talent agency for professionals with higher education backgrounds and experience in on-campus housing. Professionals who thrive in a campus environment and are dedicated to building strong communities where students can succeed. We provide them the opportunity and the support structure to excel.
COCM is a privately-owned management company. Why is this important? Because it gives us the freedom to act in a fiduciary manner on behalf of our university / owner partners. It also allows us to make decision based upon doing what is right for all involved, with the undue influence of shareholders and market moves.
Being a good on-campus management partner is more than providing remarkable services for your university partners and owners. It’s also about giving back to the people and industry you serve. We do this through initiatives that help higher education professionals gain insight into the power of strong campus housing programs. It’s why we are pleased to sponsor the NASPA Undergraduate Fellows and the American Council on Education Fellows programs, investing our financial resources and time in their educational programs.
In 2012, we launched a blog called Student Housing Matters, to provide our associates, colleagues, and leaders in higher education a forum for discussing and learning about current affairs in campus housing and the overall mission of higher education. An important feature of Student Housing Matters is a podcast called, “Join the Conversation,” which to date has provided us the honor of interviewing many fascinating and inspiring university presidents, student affairs and housing professionals, leaders of higher education organizations, as well as noted authors and thought leaders.
“Lake Michigan College began working with COCM before we finalized the design of our first student residential housing building. This was absolutely the right decision – COCM was with us every step of the way, from consulting on specific, practical design details, to developing a first year operating budget, to setting policies and procedures, to suggesting strategies for recruiting residents. The depth of experience that COCM brought to the table was invaluable, and that knowledge coupled with the calming personalities of the COCM team helped get us through the project planning and first year of operations without a nervous breakdown. I would recommend COCM to any institution looking for help with a residential housing project.”
Vice President, Finance
Lake Michigan College
COCM is led by veterans of the student housing industry, covering every facet of on-campus student housing: from operations to development, construction, accounting, finance, and an array of student services.
We believe our site and home office personnel must have strong leadership and support to excel in what they do each day. That’s why our involvement in every on-campus partnership starts with the board of directors, resulting in a multi-level support structure for site personnel. The result: remarkable services to our residents, university stakeholders, and owners.
Vice President for Business Development
Gray initially joined COCM in 2004 with over 10 years of service as a residence life professional. After beginning his career as a Hall Director at Mississippi State University, he worked as a Residence Hall Coordinator at Florida State University, was the Associate Director for Residence Life at Valdosta State University, and served as the Chief Housing Officer at Jacksonville and Nicholls State Universities. Gray started at COCM as the General Manager at UAB’s Blount Hall, was promoted to Regional Vice President, and then Vice President of Operations, where he served until September 2014.
From 2014 through 2018, Gray held the position of Director of Auxiliary Real Estate Operations at The University of Louisiana at Lafayette. There, he oversaw the business operations of student housing, parking, transportation, the student union, conference and event services, and dining services. His primary focus was ensuring good stewardship of the university’s real estate-related auxiliary resources and increasing revenue as the institution began to transition from relying on the state as a primary funding source to relying on self-generated dollars.
Gray has now returned to COCM as Vice President for Business Development where he works with the marketing team in the pursuit of new management opportunities. His specific responsibilities include identifying new business opportunities through various venues and resources, and pursuing such opportunities through the drafting of proposal responses, the coordination of and participation in various COCM presentations, and the coordination of various operational inputs (architectural program/design review, operating expense estimates and so forth) and documents after the selection of COCM or the development team COCM is serving on.
Gray’s professional experiences have given him the chance to develop an awareness of the importance of community building in student residences and how these efforts relate to the retention and success of students. Gray’s experience in departmental leadership multiple universities prepared him to manage the community, student development, and business facets of housing management. He is excited about the opportunity to apply this experience to new business opportunities.
Bachelor of Education, Mississippi State University
Master of Science in Counselor Education and College Student Development, Mississippi State University
Kern joined COCM in January 2012 as the Director of Housing and Residence Life at The Towers at The City College of New York. He was promoted to Regional Manager in May 2018. He has over 13 years of progressive student housing experience at both private and public institutions. Kern holds a Masters of Arts degree with a concentration Student Affairs and Diversity from Binghamton University where he also worked as a Resident Director. He also received an Advanced Graduate Certificate in Higher Education Administration from Stony Brook University.
After Binghamton, Kern worked as an Area Director at Emory University in Atlanta, Georgia and then went on to become the Associate Director for Residential Life and Student Conduct at the University of Bridgeport. Kern has been an active contributor to his base institutions and the student housing profession at large. He has done national webinars and conference presentations about undocumented students and access to higher education, team dynamics, and staff motivation. In his spare time, he enjoys playing tennis, baking, and hosting events at his home.
Each day presents a new opportunity to do something great.
Jeremy is known for his hardworking attitude and willingness to do whatever it takes to get the job done. Jeremy began his student housing career as a Resident Assistant while studying as an undergraduate student. During this time, he developed a passion for student development and providing tools and resources to help students make their dreams become reality. Despite initially planning a career in Biological Sciences, Jeremy’s love for students led him to pursue career in student housing.
Jeremy brings an analytical and research driven approach to his position. He considers himself a thoughtful and intentional problem solver, always considering his options before making a decision. Jeremy also has a knack for building relationships with campus partners. Through this ability, he has successfully gained the support and trust of those that he worked with on different campuses and influenced significant changes in policies, processes, and procedures. Jeremy’s skillset has allowed him to find success in housing operations while continuing to be an advocate and mentor for students.
Jeremy has worked in several roles with COCM at various institutions. These experiences range from working at a large public university to leading a management takeover at community college and building a residence life program from the ground up. Jeremy’s experiences have provided him with a unique perspective that now influences his management philosophies.
Jeremy holds a BS in Biology from the University of Alabama at Birmingham and an MBA from Georgia Southern University. In his free time, he enjoys listening to live music, attending sporting events, and traveling.
Financial Reporting Accountant
Focused on the client’s needs and dedicated to providing precise and effective information
Stephanie Lachina earned her Bachelor’s degree in Accounting from the University of Alabama at Birmingham in 1997 and became a Certified Public Accountant (CPA) in 1999. She began her accounting career in the banking industry, followed by three years in public accounting with KPMG. Next, she pursued an internal audit career with a Birmingham based, publicly traded company, where she continued to develop her skills in providing value to the client, including a detail-oriented approach and analytical mindset.
Stephanie resides in Birmingham, Alabama, where enjoys running outdoors and spending time with family and friends.
Human Resources Coordinator
To improve yourself, do something for someone else.
Human Resources- all about the people. Abreonia “never meets a stranger” and her outgoing personality reflects that. Abreonia joined COCM in 2016. She is a dynamic human resources professional experienced in managing the vast components in the human resources field.
Abreonia holds a BS in Human Resource Management from the University of Alabama at Birmingham. Her Human Resource experiences includes, but not limited to: employee relations, legal compliance, recruiting, project management, new team member onboarding and orientation, records management, auditing, and much more.
Abreonia enjoys spending time with her family and church, deer hunting, and yoga. She volunteers with Greater Birmingham Ministries of Birmingham, AL where she performs administrative duties and participates in the organizations’ clothes closet and food bank to distribute clothes and food to those in need.
Focused on the Game Plan / Leading the Team
As an athlete for much of her life and an avid sports fan, Becky approaches her role at COCM much like a team captain: know the game plan, keep focused on the best approach to achieve it, and do whatever it takes personally to help your team members win.
As the COCM Regional Manager, as well as site director for housing on the campus at Montclair State, Becky has a proven record of managing her team to deliver a high level of customer service to residents and university partners. Her leadership style is to first methodically map out the plan, and then come alongside each team member to mentor and provide exactly what they need to excel.
Becky began her career in student housing while a grad student at Rowan University, where she was responsible for running several residence halls and spent a year as the housing assignments coordinator. After graduate school, she became a Resident Director for the University of Maryland College Park. It was there she was introduced to COCM, through its shared governance partnership with the University for the management of the South Campus Commons and The Courtyards. She joined COCM as Associate Director for The Courtyards in 2008, and in 2011, moved to Montclair State as Associate Director of The Heights on campus community. She was promoted to Director of The Heights in 2012, and in 2016, was also promoted to Regional Manager.
In her spare time, Becky loves spending time with her family and friends, and watching sports of any kind. She also enjoys being in the great outdoors whenever she can.
Becky holds a Bachelor of Arts in Psychology from Rider University and a Master of Arts in Counseling from Rowan University, both in New Jersey. She is a past ACUHO-I housing intern and a former member of the MACUHO Executive Board.
Regional Vice President
Motivating others for success
In order to be an effective manager, you must be able to lead and inspire others to be successful—especially in high-pressure situations. Corey puts this into practice every single day at COCM. As a regional manager, he specializes in building relationships with people, treating them with respect and understanding, and recognizing their core values in order to help them achieve their goals.
Before arriving at COCM, Corey was the Director of Housing at Armstrong Atlantic State University in Savannah, Georgia, from 2005-2010. In this role, he was responsible for managing the student housing department, which included overseeing student programming, developing new housing, and managing all of the financial aspects of the department. During his time at Armstrong Atlantic, Corey gained significant experience managing housing operations and establishing the strategic direction for his department.
Corey first joined COCM in 2010 as General Manager at Bowling Green University, and in 2014 he was promoted to the position of Regional Manager. In this role, he provides support and resources to director and general manager staff, serves as a liaison to campus partners, and works closely with the home office team to improve communication with staff members in the field. Corey’s knowledge and experience in the student housing industry also makes him an effective problem solver who is able to remain cool and calm under pressure. Most importantly, he takes pride in giving positive feedback to others for their work and motivating them to reach the next level of success.
Corey graduated from Clemson University with a BS in Textile Management and a master’s degree in Human Resources Development. He is married with four children and enjoys gardening and college football.
Understanding the value of team collaboration.
Yvette is very outgoing, always willing to assist others in implementing goals, projects, deadlines, and so forth. In her spare time, she enjoys music, traveling, cooking, reading, sports, and just enjoying life. She is married and has twins.
Her current role is working in Accounts Payable, with responsibilities for record keeping, setting up the vendors, ordering supplies, performing various administrative duties, and assisting the management team whenever needed.
Yvette has an Associates Degree in Nursing and completed one year of business education at Booker T. Washington Business College in Birmingham, Alabama.
She previously worked as a registered nurse for 10 years at various hospitals in Birmingham, with experience working in the Med Surgical Unit, Geriatric Cardiology, and Oncology. She also has worked in multiple positions in corporate business.
Chief Operating Officer
Performance built on process.
Healthy business operation hinges on efficient processes and fiscal responsibility, and perhaps no one understands this concept better than Will Davenport. Specializing in relationships (people, processes and processes that involve people), his expertise lies in overseeing the day-to-day operations of COCM.
A banker by training, Will began his career in both commercial and investment banking, utilizing financial analysis to structure financings. Working with various firms throughout his early professional career, he gained valuable experience in the commercial and capital markets by understanding the financial metrics that corporations rely on for optimal operation. Will carried these talents to Capstone Development and became the EVP of Finance, overseeing student housing project financings and economic modeling before moving to Capstone On-Campus.
Will’s experience continues at COCM as he manages and supervises company operations. His responsibilities include whatever happens to come up on any given day along with maximizing and coordinating company resources to allow the people who really do the work to meet the needs of clients. In addition to his professional obligations, Will is actively involved with the Shelby County Community Health Foundation, which funds grants for healthcare in Shelby County, Alabama and the board of the Westminster School, a classical K-12 school in Birmingham.
Will graduated with a BS in Accounting and Finance from Birmingham Southern College, and he obtained his MBA from The University of Alabama at Birmingham. Will is married with two daughters, and process-driven performance continues in his spare time as he enjoys restoring classic automobiles.
VP University & Client Relations
Maintaining strong business relationships through engagement and personal outreach.
In the continually changing landscape of corporate business and higher education, it’s the depth of dedicated experience that defines success. Tonya makes building better business relationships a top priority, and through her leadership, strives to provide exceptional strategic planning for campuses, owners, and COCM.
After gaining valuable and varied experience with the industry’s largest student housing provider, Tonya joined Duke University, where she developed an extensive understanding of on-campus housing management, student development, and campus real estate entities. After leaving Duke, she provided consulting services for Diebold and CBORD on student housing management and access control systems on campuses across the United States and internationally. Immediately prior to joining Capstone, Tonya managed operations and projects for another private student housing company, where her responsibilities included system integration, compliance and general operations training and support, transition services, and emergency crisis response/support.
At COCM, Tonya focuses on initiating and maintaining relationships with both potential and current university partners, owners, and various other industry members. She also participates in all consulting contracts with clients, where her depth and breadth of experience can be applied and utilized to benefit the institution. Along with supporting COCM’s operations, Tonya works with all of its communities, develops new business, prepares and delivers presentations internally and externally, and continually seeks out opportunities to expand services and/or knowledge.
Tonya holds a BS in Psychology from the University of Wisconsin. She is an active member of ACUHO-I, where she has held leadership roles on the Program Committee and been involved with several task forces. She has also worked with and participated in NACUBO, NACAS, NACUFS, CCBO and NACCU in various capacities. Tonya enjoys traveling both for business and as a personal hobby.
VP of Administration
KNOW YOUR ROLE
Tara Wilkinson is straightforward, realistic, inclusive and efficient. She has the ability to quickly cultivate positive relationships and motivates others to be part of the team while accomplishing her own responsibilities. Tara’s approach to “treating everyone fairly and the same” leads her to work well with students, colleagues and campus partners.
One of Tara’s gifts is identifying a need, developing a plan, rallying support and executing a solution. This has lead Tara to have five professional positions which were all newly developed when she began employment. With limited direction needed, Tara can assume responsibility for a project and see it through completion by inviting and managing those who need to be involved in the process.
Tara has experience with both small and large and private and public higher education institutions. Her time in residence life prepared her for her role in operations with experience in crisis management, policy development / implementation and team building.
Tara is engaged in a variety of community service and social justice efforts mostly focused on those living in poverty. She enjoys traveling especially to warm locations where she can wear flip flops and enjoy the ocean view.
Tara has a master of social work degree from the University of South Carolina and her undergraduate degree from Franklin Pierce University.
Hard work and dedication fosters positive results.
Tamiko knows the meaning of dedication to a business, which is why she has risen to the occasion at COCM time and time again to provide excellent service to her coworkers and associates. Organized and willing to help others, she proves daily that her positive work ethic is what sets her apart from your typical accounting staff.
Having started at Capstone Properties as an accounting assistant in March of 1997—before graduating from the Herzing College of Business Technology—Tamiko was promoted to accounts payable processor within one year of her employment (a position responsible for 18 different Capstone properties). In 2000, she advanced her career by becoming the accounts payable supervisor after Capstone Properties decided to bring all invoice processing in house. Tamiko was given a staff of three accounts payable processors and one accounting assistant to handle the high-volume, fast-paced environment that became the AP department.
In the company split in 2012, Tamiko was asked to join the COCM, having already demonstrated high standards in her role as accounts payable supervisor by making sure her staff was well trained and familiar with the company’s policies and procedures. Today, with a single focus on student housing, she has been able to revamp many AP processes; and she and her current staff continue to apply best practices for ensuring not only efficient cash flow, but also healthy business relationships with vendors. Tamiko and her staff also work closely with both site and corporate personnel to ensure that invoice discounts are taken, while also minimizing late payment penalties and interest charges.
Tamiko graduated from the Herzing College of Business Technology (now Herzing University), and she enjoys spending time with her family and her church.
Merchant Card Services Coordinator
Mediocrity is not an option.
When Shelby Riddle assumes responsibility for something there is a clear ownership over the matter. She is very helpful and supportive, pursuing ways to improve processes and performance, both personally and corporately. Shelby is always eager to take on new challenges and is willing to pitch in wherever needed.
Shelby started her professional career with Electronic Healthcare Systems, a software development company, working on the internal corporate network. She was able to gain experience in many different areas including software training and implementation for medical professionals, application support and process improvement. Shelby was in an administrative role at Cottage Builders, a division of Capstone Development, prior to joining the COCM.
Since being selected to be a part of COCM, Shelby continues to prove that she has strengths and depths in her abilities. She has taken charge of the Procurement Card program, implementing significant structure and control measures that allow the company to operate more efficiently and safely. In addition, Shelby provides support to Accounting, Accounts Payable, Human Resources, and the various company sites.
Shelby has an AAS in Computer Networking as well as A+ and Network+ certifications. She is married with two children and enjoys all things sports, especially Auburn football.
Financial Reporting Accountant
Study hard and take care of your job.
Sara Lyn is a Certified Public Accountant (CPA). She worked in the accounting field while going back to school at night to earn credits to sit for the CPA exam. She passed the exam on the first sitting.
She has worked in a number of industries – government contracting, manufacturing, investments and now student housing. Sara Lyn earned her Bachelor’s degree in History at Auburn University Montgomery, and worked on her Accounting Equivalency at the University of Alabama at Birmingham.
She resides in Pelham, Alabama and enjoys spending time with family and friends.
Pay the piper.
Robin has worked with COCM since 2012, starting as a temporary employee, before quickly moving into a full-time role. She is responsible for payroll for all of COCM, as well as all associated accounting functions.
Robin has worked in Human Resources and Payroll for twenty-five years in a number of industries. Her background includes experience in the manufacturing and food industries. Robin earned her certification in Payroll.
Robin is married with two children and five grandchildren and enjoys spending time with her family.
Regional VP of Operations
ARM, LEED Green Associate
A Behind the Scenes, Get it Done, Partner/Team-Oriented Manager
Michelle came to Capstone Management with over 13 years of student housing leadership experience. She started her career as a Resident Assistant at Florida State University. From Florida she went to West Virginia and Ohio where she managed high-rise, mid-rise, and garden style apartments. She then assumed the position of Regional Manager and subsequently the Vice President of Operations for on and off campus properties throughout the United States. During her tenure with Capstone she was responsible for overall operations of management, procedure implementation, hiring and training of general managers and regional managers and start up service to all Capstone sites nationwide. During this time she found she had a deeper interest in the physical assets, combined with the integration of a maintenance program. She offered to move back to Florida to oversee our largest community at Florida Atlantic University, which incorporates her interest in facility improvements, financial oversight, training and development of staff and the integration of new facilities with older facilities and ensuring they act as one unit despite age differences in the buildings.
Michelle has a love of sports and spent five years in Marketing and Promotions for a university athletic program as well as two years with a professional sports team. These positions gave her a unique view regarding consumerism, greater customer service and marketing.
Michelle earned her Bachelor of Science in Psychology with minors in Public Administration and Mathematics from Florida State University. She resides in Boca Raton, Florida with her two children. She enjoys keeping active and continuing her professional development through ongoing education and certification opportunities.
Associate Vice President of Business Services / Regional Manager
Leveraging technology for success
Professional management is like a puzzle—one must know exactly where all of the pieces fit together in order to reveal the big picture. For Masha, those pieces are working individuals, resources, and business connections, and the big picture is the thriving success of COCM’s university housing communities. Guided by innovative technological systems, Masha facilitates optimal business operations and focuses on an efficient user experience to meet the ever-changing needs of COCM’s staff and residents alike.
Having worked in the student housing industry since 2000, Masha has managed public-private partnerships at the University of Maryland, College Park, the University of Delaware, and Old Dominion University. Joining COCM in 2003 as a Regional Manager, Masha was an integral part of COCM’s growth as the company opened new communities at East Stroudsburg University, Frostburg State University, the University of Maryland, College Park, and the City College of New York. She also led COCM’s management software selection process in 2006 and became the point person for the management software package, providing implementation, support, and training to the COCM team. In 2009, Masha was promoted to Associate Vice President while maintaining her title and responsibilities as Regional Manager.
In her current role at COCM, Masha acts as the primary liaison to campus partners, provides oversight and support to her Directors, and ensures the smooth operation of her communities. Working closely with COCM’s software provider, she develops new modules and features that meet the company’s needs in the most efficient manner. Additionally, Masha develops new websites for COCM’s communities by working with community constituents and a team of web developers.
Masha earned a BS in Mathematics and a BS in Mathematics Secondary Education from the University of Maryland, College Park. She currently lives in Silver Spring, Maryland, and her hobbies include volunteering as a dog handler for the Lost Dog and Cat Rescue and as an usher for the Signature Theatre.
Certified Public Accountant (CPA)
Ensuring the stability of the financial side of business.
Problem solving, data analysis, and financial reporting are all part of Lisa’s job, but her financial experience is perhaps what rivals the best in the business. She prides herself in being an organized individual who can tackle both large and small tasks to maximize efficiency in the financial aspects of COCM.
Lisa began her career in student housing in 1998 as a controller for Capstone Development. Her transition to Vice President of Finance in 2004 and Senior Vice President of Finance in 2009 broadened her experience in the student housing industry. After the company split in 2012, Lisa took on the role of Executive Vice President of Finance and CFO of Capstone Real Estate Investments LLC, where she oversaw all accounting functions of the company including payroll and benefits.
Transitioning to COCM as a controller, she has applied her extensive financial experience to work with trustees, collegiate finance officers, project managers, and bankers to ensure the successful completion of student housing projects. She is also responsible for COCM’s corporate accounting, which includes expense allocation, budget maintenance, and managing the company payroll system.
Lisa graduated from The University of Alabama with a BS in Commerce and Business Administration and has been a CPA since 2001.
Excellence is not an act, but a habit.
In the business world, accuracy matters. That’s why being able to understand and utilize critical information is so important to COCM, and it’s why Katie makes it a top priority every day. Habitual excellence in all aspects of her job—organization, time management, and data analysis—drives Katie not only to exceed company goals, but also to develop strong professional relationships with her associates.
After graduating from Alabama—where she spent four years working as a licensed insurance producer—Katie came to Capstone Development in 2008 to work in the financing department. Specifically working on new deals with clients, she continued to develop a strong skill set in the areas of financial analysis and projections and data analysis. Katie then transitioned to the management side of the company for two years before Capstone decided to split into the four separate companies that exist today, where she was hand picked for her current role as a business analyst.
Since then, Katie has continued to set the standard for excellence in the Business and Financial Services department of COCM, where she is responsible for budget projections for each of the company’s sites, insurance policies, on-site employee support, occupancy and rate analysis, and compliance guidelines. Her skills in administrative writing and reporting as well as critical thinking allow her to help facilitate employee requests and assess risk management for the company.
Katie holds a BS in Quantitative Finance and a minor in Economics from the University of Alabama, and her personal hobbies include the outdoors and college football.
Site Operations Specialist
The one to call to get it done.
Joe is the one to call on when you need something accomplished. A task-driven individual, he prides himself on not only being able to problem solve and stay focused, but also being able to efficiently and personably interact with others.
He started his career in Student Affairs as an undergraduate who put himself in all he did through volunteering and organization involvement. Moving to graduate and then full-time work, Joe has held positions that developed his interpersonal and communication skills. Having worked in several states with various universities, Joe was looking for the chance to enhance his career by investigating the area of facilities management. This drive brought him to COCM.
A giving person by nature, Joe is active in his community when he has the chance. He develops relationships with those around him and uses his personality to effectively work with the variety of people he interacts with while on the job. Being in a traveling role, he has developed a key set of communication skills that enhances his work with various clients and coworkers across the country.
Joe earned his BS in Computer Management with a Psychology minor from Eastern Illinois University, and his master’s degree in College Student Personnel Administration from the University of Central Missouri. He is a self-proclaimed chef and baker who shares his goods and services with friends and family.
Regional Vice President
You get what you give.
Jeremy is a hardworking professional that is not afraid to take on any project, no matter how challenging. His experience in student housing and dedication to providing a great living experience for COCM communities have served him well in his career. Jeremy started his student housing career as a resident advisor while earning his undergraduate degree and continued it as a graduate hall director. After graduate school, Jeremy worked with Marshall University’s Housing Department as a Residence Life Specialist for two years before being hired by COCM in 2008. He worked as Director of Operations at two separate sites and then as a Site Operations Specialist before being promoted to Regional Manager in 2014.
Along with his other professional responsibilities, Jeremy is a health and wellness advocate that helped to abolish smoking in the residence halls at Marshall University and he worked to develop and implement the Workplace Wellness program for COCM. He continues to serve as a mentor to the Wellness committees and enjoys offering information and encouragement to others about how to be healthy.
Jeremy earned a BS in Management of Information Systems and an MBA from Marshall University. He is married and has twin boys. Jeremy and his family reside in Fayetteville, West Virginia.
Vice President of Operations
Make every day count through hard work.
Jeremy loves working on college campuses. His interest began as an undergraduate, where he took advantage of leadership opportunities in Student and Greek Life. This experience guides his diligent work ethic at COCM and makes him an integral member of the team.
After a brief career in retail management, Jeremy returned to a college campus to begin his career in student housing. His experience in this field gave him the opportunity to take an active role in several different areas within Student Affairs. Jeremy has had the unique experience of working for a private college, a state university, and now a 3rd party management group.
Jeremy has enjoyed his experience working with housing, but has also enjoyed other experiences, such as advising Greek Organizations, working with Orientation Programs, and leading spring break emersion trips. While these experiences have broadened his horizons, his number one passion is still student housing, and at COCM, he makes it his goal to excel every day through hard work and dedication to the company as well as his passion for the industry.
Jeremy earned a BA in Political Science from the University of South Alabama, and a Master’s of Public Administration from Auburn University Montgomery. He is married with two children.
Financial Reporting Accountant
The skills to analyze problems for better business solutions.
Any accountant will tell you that it’s all in the details, but organization alone is only part of the puzzle. Daphne attributes her success to strong analytical skills, extensive financial knowledge, and approachability. Stressing the importance of how you say things—not simply what you say—she understands the significance of daily interaction with her associates in order too maximize efficiency.
Right out of college, Daphne worked in public accounting for a CPA firm in Mobile. After three and a half years in this position, she moved to Birmingham to work at Harbert Management Corporation in hedge fund accounting. Daphne then came to Capstone Development as a controller, and when the company split into its current separate entities, she transitioned to the On-Campus division.
In the role of accounting manager for COCM, one of Daphne’s top priorities is maintaining better business relationships between owners and universities. Her ability to analyze and solve problems efficiently allows her to make important financial decisions, and her previous experience in public accounting gives her the knowledge necessary to prepare financial documents and provide budget information to owners and university partners. Daphne’s responsibilities also include facilitating year-end audits, reconciling company bank accounts, and coordinating with on-site associates regarding and required information and/or documentation.
Daphne obtained a BS in Accounting at The University of Alabama and a master of accountancy from the University of South Alabama. She also earned her CPA certificate in 2002. She is married with three children and enjoys spending time with her family and watching college football.
Communication is the Secret to Success
Christy joined Capstone Development in February 2007 as Document Control Coordinator. In 2011, she was asked to join COCM as the Accounts Payable Coordinator. In this role, she processes checks and refunds for multiple sites, as well as assists the Payables Department, accountants, and our team members at the sites.
Christy previously worked in the construction industry for several years and holds an Accounts Payable Certification. In her spare time, she enjoys spending time with her daughter, traveling, reading, and shopping.
Chief Marketing Officer
MAI/ LEED® Accredited Professional
Changing the Conversation.
Marketing is in many ways about changing conversations and perceptions—more specifically, how universities perceive the value of a third-party company managing their on-campus housing. Alton has always been comfortable engaging in those conversations and selling ideas.
Alton’s path to Chief Marketing Officer was anything but typical. After working with the Army Missile Intelligence Agency right out of college, he came home to work in his family’s real estate and insurance business. This experience gave him the drive to pursue a career in real estate appraising, which through some very interesting twists resulted in appraising a number of Capstone Development’s off-campus student apartment communities. When Capstone decided to form a new division for on-campus development in 1995, Alton joined the marketing team as one of the pioneers to help it grow.
Alton’s previous role in marketing with Capstone Development provides him with valuable experience and insight for his current role as Chief Marketing Officer for COCM. His responsibilities include the branding of COCM through advertising, client and media relations, proposal responses and social media.
A LEED® Accredited Professional, Alton earned a BS in Business Administration (Industrial Management Major), and he later obtained the MAI designation from the Appraisal Institute. Alton is married with three children and in his spare time enjoys being with his family, running, fly-fishing and music.
Director of Human Resources
Leading by example inspires greatness in others.
Building relationships is essential to successful human resources. Keisha’s greatest strength is her ability to easily develop rapport with employees across the board. She joined the COCM family in 2015 with over a decade of broad ranging human resources experience, and brings substantial knowledge and expertise from both the public and private sector.
Keisha earned her B.S. in psychology from the University of Alabama at Birmingham, and her M.S. in Human Resources Management from Troy University. She is certified as a Professional in Human Resources by the Human Resources Certification Institute and as a Certified Professional by the Society for Human Resources Management. She is a member of SHRM, as well as BSHRM.
She enjoys reading, music and spending time with her husband and son.
Financial Reporting Accountant
Committed to Serving Clients with Accuracy, Clarity, and Professionalism
Annie grew up in Knoxville, Tennessee and attended Samford University in Birmingham, where she received her undergraduate and Master’s degrees in accounting. Annie joined the Birmingham-based CPA firm of Horton, Lee, Burnett, Peacock, Cleveland & Grainger in 2008 and became a CPA in 2010. As a public accountant, she spent six years working directly with clients across many industries, one of which was Capstone On-Campus Management. Through her audit work for the company, Annie grew familiar with site owners and property management and gained experience in financial reporting specific to student housing. In 2015, Annie accepted the honor to join the COCM accounting services team.
A few fun facts about Annie are that she has run two marathons, completed a Tough Mudder, worked at Yellowstone National Park, backpacked the Inca Trail in Peru, backpacked throughout Europe, loves to garden and cook, and is an avid swing and salsa dancer. She is also active in church activities and serves as Assistant Treasurer for the local Bible Study Fellowship class.
Financial Reporting Manager
Attention to details; Attention to others.
Amanda Cain is not your typical accountant—she not only understands the importance of details, but also the importance of people. She strives every day to invest in business relationships with her clients, to solve on-site problems, and to provide professional guidance in financial matters.
After passing her CPA Exam (on the first attempt, no less), Amanda learned the values of hard work and dedicated organization by working in public accounting. Her exposure to a diverse spread of industries gave her the experience necessary to succeed in the financial sphere, including three years with a hedge fund on Wall Street.
Today, she brings that big-stage experience to COCM, overseeing day-to-day bookkeeping as well as on-site financial management, providing countless expertise to various personnel regarding financial and accounting matters. To Amanda, success means providing accurate and timely information to those who rely on it, while instilling confidence in others by demonstrating proper financial policies with an amiable style.
Amanda holds a BS in Dietetics from Georgia State University and an Equivalency Degree in Accounting from The University of Alabama at Birmingham. She enjoys spending free time with her family and is an active member of AICPA and ASCPA.
Senior Vice President of Financial & Owner Services
Leadership through responsibility, knowledge through experience.
The day-to-day logistics of a professional company require an understanding of all aspects of the business. When each new day brings its own unique set of challenges, Greta strives to develop the right solution so that the needs of everyone involved are met accordingly. Focusing her energy on providing the necessary tools and information for success, she serves as a valuable resource for bridging the gap among Owners, Issuers and University Partners in the student housing industry.
Greta has over 23 years of experience having served in several different roles relative to the financing of student housing facilities, which gives her a unique perspective for her senior level position at COCM. Arriving at Capstone Development in 2004, she became part of the development division of the company where she helped facilitate the financing of several student housing transactions ranging in size from $20 million to over $200 million before transitioning to the management division of Capstone On-Campus in 2011.
A keen problem solver, Greta applies her extensive knowledge and understanding of student housing finance to guide her colleagues and clients in the “bigger picture” aspects such as deal structure and contractual compliance. Additionally, she provides support for regional and site managers with issues regarding covenant requirements, cash analyses, financial projections, and other business-related matters.
Greta graduated with a BS in Business Administration from Cumberland University, has four children, and she enjoys outdoor activities such as camping, hiking, and horseback riding.
Regional Vice President
Building success with data.
Originally planning on becoming an instructor, Brian brings a unique blend of teaching experience and academic support services to his experience in student housing. Since 1999, Brian has focused on student housing and held positions at a variety of schools including large public universities and small religiously affiliated institution in settings from rural to urban.
Brian joined COCM in May, 2009, as a General Manager. After exemplary performance in that role for two and a half years, Brian was chosen to join COCM’s Regional Manager team. He currently acts at the primary liaison to campus partners, provides oversight and support to a group of General Managers and Directors, and ensures the smooth operation of his assigned communities.
With his background in mathematics and data analysis, one of Brian’s strengths is finding ways to gather and analyze data to assist the site staffs in performing more efficiently and improve their ability to forecast and predict future issues. Through his experience, Brian has found that one of the key factors in a successful working relationship is to listen and understand the needs of the constituents. With that a starting point, open and regular communication is the key to a successful partnership.
Brian earned a BS of Psychology and Mathematics and MT in Secondary Mathematics Educations from the University of Virginia as well as a MA in Counseling and Personnel Services from the University of Maryland.
Executive Vice President
Developing a passion for higher education into professional success.
Sandy brings extensive experience in on- and off-campus student housing affairs, which enables her to lead many different teams of hard-working individuals toward company goals. She demonstrates a passion for how university campuses operate—from what makes up a campus to how student bodies function—with the mindset that this depth of knowledge not only fosters success for COCM, but it also improves the student experience nationwide.
While completing her undergraduate degree at the University of North Carolina at Chapel Hill, Sandy worked as an RA for Granville Towers, which was one of the first public/private residence halls on campus (it was also where basketball star Michael Jordan lived at the time, and Sandy recalls interacting with him several times while on the job). Working for Allen and O’Hara—the company that managed the hall—Sandy learned the in’s and out’s of the student housing industry from an early start, and she took on roles that allowed her to travel across the country to gain further experience. She then transitioned to Ambling Companies, which was just beginning to take on student housing projects. With a vision for more growth in the industry, Sandy joined COCM in 2003 as Senior Vice President.
Since the time of her arrival, COCM has experienced massive growth in the student housing market—expanding to over 26,000 beds on 29 campuses across the country. Sandy makes it her goal not only to support those working in the field on new projects, but also to bring in the right kind of talent that keeps COCM thriving in the business world. Her responsibilities also include working a liaison between those in the field and the corporate office to ensure that both parties possess everything necessary to succeed.
Sandy graduated from UNC with a BA in Leisure Services. She is an avid Tar Heels fan and greatly admires Hall of Fame coach Dean Smith. Sandy is also an active member of Habitat for Humanity.
Setting the course.
Doug brings invaluable experience at the university administration level that very few in the industry can match. Using a highly creative perspective on student housing, he leads the COCM team as it aims to exceed the highest expectations in the business.
Having spent over 20 years as a university administrator at the University of North Carolina at Greensboro, the University of Delaware, and the University of New Orleans, Doug developed a unique skills set that allows him to see the big picture in the student housing business. His higher education positions have ranged from hall director to Associate Vice Chancellor of Business and Student Services. This experience also inspired his development of “Fresh Eyes Consulting” for COCM, which was designed to help universities see their housing program as a tool to reach enrollment management objectives.
Thanks to his previous professional experience, Doug understands both sides of the industry, which is what led him to Capstone Development in 2003 before its on-campus management division had officially started. Since then, Doug has provided leadership to expand the business from 2,500 beds to more than 26,000 beds at 29 campuses nationwide. He now sets the course for COCM by providing direction for the company, which he partly compares to the job of a talent agent—discovering what kind of talent Capstone can bring to the table and supporting it to the fullest to achieve the highest level of success.
Doug holds a BS and a Master of Guidance and Counseling from Missouri State University.
“COCM has shown outstanding commitment to our students’ campus living experiences. Our goal was to find a partner that could help us provide a seamless experience for our students. From billing to programming, our residents get the developmental experience you would expect from any collegiate residential life program. Further, the on-site staff has truly embraced the college by engaging in relevant meetings and trainings to supporting student organization events and sports competitions.”
Angela Dreessen Dean of Student Success Illinois Central College
By staying focused on providing management services exclusively to student housing owned by non-profits and/or highly affiliated with a university, we have grown from an initial 2,186 beds on 3 campuses, to our current 34,119 beds on 38 campuses.
Links to information about the campus communities we manage are provided via the campus logos below.
“It has been an absolute pleasure working with COCM from the early stages of the Fresh Eyes Consulting program to daily feedback we received on our project. We feel that COCM’s attention to detail and expertise on student housing has given us an edge in the student housing market.”
Anthony P. Nero
President of Development
Armada Hoffler Properties
COCM is actively involved in a number of higher education organizations and/or conferences that share our values regarding strong on-campus housing programs and student success. We are pleased to be a sponsor of both the NUFP (NASPA Undergraduate Fellows Program) and the ACE Fellows Program.